{"id":50859,"date":"2019-10-08T18:48:00","date_gmt":"2022-10-18T18:48:32","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=50859"},"modified":"2022-11-01T22:33:02","modified_gmt":"2022-11-02T05:33:02","slug":"how-i-lead-ingrid-webber-cxc","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/how-i-lead-ingrid-webber-cxc\/","title":{"rendered":"How I lead: Ingrid Webber, CXC"},"content":{"rendered":"\n

Embracing change is part of the ethos of CXC, a global HR outsourcing company specialising in end-to-end management of contingent workforces.<\/a> With change not only a constant for workforce management today, but essential to business survival, navigating it is woven into CXC\u2019s organisational DNA. <\/i><\/p>\n\n\n\n

The biggest recent change for CXC has been a shift in positioning \u2013 while it was once purely a service provider, it is now driven by an unwavering focus on customers and their journeys. <\/i><\/p>\n\n\n\n

An integral part of making that shift in focus successful was a comprehensive technology transformation to provide the team with the tools it needed to collaborate, be closer to customers and proactively solve their challenges.<\/i><\/p>\n\n\n\n

Ingrid Webber, CXC ANZ CEO and Global COO at CXC shares how the organisation managed this change.<\/i><\/p>\n\n\n\n

Even in an industry as established as ours, clients all have different ways of working. So we needed to create a platform for collaboration that we could customise to accommodate our clients\u2019 unique needs and practices. And we wanted a platform that would enable us to manage the changing nature of global workforce management \u2013 we couldn\u2019t invest in one based on what could have been brittle assumptions about the future of our business.<\/p>\n\n\n\n

When systems are static and processes can\u2019t change, a business can become irrelevant very quickly, so we are always motivated to improve at every opportunity. <\/p>\n\n\n\n

But a comprehensive change of technological platforms and systems<\/a> is not easy and requires a clear vision, supportive leadership and committed teams at every level, every step of the way. <\/p>\n\n\n\n

Successful implementation requires clear goals<\/h2>\n\n\n\n

For us, achieving the huge task of system transformation<\/a> required both an epic vision and a comprehensive break down of smaller goals that would act as the building blocks to achieve that vision.<\/p>\n\n\n\n

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