{"id":50974,"date":"2019-07-10T18:54:00","date_gmt":"2022-10-18T18:54:57","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=50974"},"modified":"2024-05-20T11:04:54","modified_gmt":"2024-05-20T01:04:54","slug":"sau-yeng-dixon-diversity-requires-passion","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/sau-yeng-dixon-diversity-requires-passion\/","title":{"rendered":"Sau-Yeng Dixon: Diversity requires passion"},"content":{"rendered":"\n

With four and a half masters degrees under her belt, political refugee Sau-Yeng Dixon shares how her personal and professional life combined for her to become a problem-solving consultant at Salesforce – and how she takes diversity by the reins to create an inclusive future. 
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Can you tell us about your role at Salesforce? <\/h2>\n\n\n\n

I’m a business architect, part of transformation services in the Customer Success Group. I work together with my customers and business stakeholders to translate their strategies into transformation execution plans. I guide their decision-making processes and how they think about transforming their operating or business models with the Salesforce platform. <\/p>\n\n\n\n

Most days I actually work with my customers at their sites and with our internal team to provide solutions to complex transformation problems. Once a week, I come back to the office where I’m able to connect with my colleagues and other parts of the CSG.<\/p>\n\n\n\n

It’s a journey of partnership that sometimes becomes friendship as well, with emotional ups and downs. It’s so important to remind ourselves constantly of what values drive us<\/a> and what our final vision is.  And then all the rest is really about technicality. Salesforce is an amazingly adaptable, flexible platform that can make magic come to life. If you have clarity of where you want to go, and you have clarity on how you want to get there and the impact you want to have, then you can mould Salesforce to fast track that transformation.<\/p>\n\n\n\n

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I focus on how to serve my clients with better products and services, and how to streamline their internal processes by providing the right tools so that they have more insights on their customers. Great implementation is so important to the impact Salesforce products can have on our customers\u2019 business, meaning better scoring for them in customer satisfaction, growth in their revenue and increased employee satisfaction. There are a number of metrics like this we look at to measure our success \u2013 to focus on always helping our customers the right way.
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What qualities does a Salesforce employee need to succeed? <\/h2>\n\n\n\n

Passion – because that’s going to drive your sense of urgency to make things happen. I think that’s really important in a world that is changing so quickly. And also authenticity \u2013 it\u2019s so important to us that everyone in Salesforce can bring their authentic selves to work every day, and this isn\u2019t just because it\u2019s the right way to work together, it also helps us collaborate better and provide authentic interactions for our customers. <\/p>\n\n\n\n

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Bringing my authentic self and my passions to work each day is a conscious decision. I\u2019ve focused on unlearning a lot of the expectations that I thought society had of me. Whenever I feel uneasy about saying or doing something, I know I’m not being authentic. <\/p>\n\n\n

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In a world where we are in constant movement, we must evolve with or faster than the movement.<\/i><\/p>\n<\/blockquote>\n\n