{"id":51033,"date":"2019-06-24T18:58:00","date_gmt":"2022-10-18T18:58:16","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=51033"},"modified":"2022-10-26T20:51:52","modified_gmt":"2022-10-27T03:51:52","slug":"state-of-service-service-trends-across-apac","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/state-of-service-service-trends-across-apac\/","title":{"rendered":"State of Service: Service Trends Across APAC"},"content":{"rendered":"\n<p>With insights from more than 700 service leaders and agents across Singapore, India, and Australia and New Zealand, <a href=\"https:\/\/www.salesforce.com\/au\/form\/pdf\/3rd-state-of-service\/?d=7010M000002N6QwQAK&amp;nc=7010M000002N6QrQAK\" target=\"_blank\" rel=\"noopener\">our latest State of Service Report<\/a> identifies the key challenges associated with building a future-ready, consistent customer experience.<\/p>\n\n\n\n<p>Here, we explore service trends across Australia and New Zealand, India, and Singapore, tracking the changing and amplified roles of field service agents, technology adoption, challenges, collaboration, and more.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d7f16f93df5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d7f16f93df5\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/State-of-Service_infographic2_SPOTLIGHT_v6-scaled.jpg?strip=all&#038;quality=95\" alt=\"SOCC Salesforce Infographic\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n<aside class=\"contextual-driver has-text-align-left\">\n\t<header>\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tState of Service\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Insights and trends from over 3,500 service leasers and agents worldwide <\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/au\/form\/pdf\/3rd-state-of-service\/?d=7010M000002JO1aQAG&#038;nc=7010M000002JO1fQAG&#038;_gl=1*19oksfm*_ga*Nzg0OTU3NjEwLjE2NjYyNDYzMDA.*_ga_3VHBZ2DJWP*MTY2NjY2NTk4OS4xLjEuMTY2NjY3NzYzMy4wLjAuMA..\" target=\"_blank\">\n\t\t\t\t<span>GET THE REPORT<\/span>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\"><path d=\"M13.92 5.38a1 1 0 0 0 0-.76.9.9 0 0 0-.17-.26.3.3 0 0 0 0-.07l-4-4a1 1 0 0 0-1.46 1.42L10.59 4H1.07a1 1 0 0 0 0 2h9.52l-2.3 2.29a1 1 0 0 0 0 1.42 1 1 0 0 0 1.42 0l4-4a.3.3 0 0 0 0-.07.9.9 0 0 0 .21-.26\" \/><\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-watercliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png\"\n\t\talt=\"Illustration of watercliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n","protected":false},"excerpt":{"rendered":"<p>With insights from more than 700 service leaders and agents across Singapore, India, and Australia and New Zealand, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.<\/p>\n","protected":false},"author":1,"featured_media":51035,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"85944a9e02f9441495b74d4ec7a97d4b","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2519,2548,2507,2457,2459],"sf_content_type":[],"coauthors":[2454],"class_list":["post-51033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-customer-service","sf_topic-omni-channel","sf_topic-personalization","sf_topic-service","sf_topic-customer-relationships"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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