{"id":51038,"date":"2019-06-16T18:58:00","date_gmt":"2022-10-18T18:58:35","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=51038"},"modified":"2022-10-26T22:01:39","modified_gmt":"2022-10-27T05:01:39","slug":"state-of-service-key-highlights-for-apac","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/state-of-service-key-highlights-for-apac\/","title":{"rendered":"State Of Service: Key Highlights For APAC"},"content":{"rendered":"\n<p>With insights from more than 3500 service leaders and agents across the globe, <a href=\"https:\/\/www.salesforce.com\/au\/form\/pdf\/3rd-state-of-service\/?d=7010M000002N6QwQAK&amp;nc=7010M000002N6QrQAK\" target=\"_blank\" rel=\"noopener\">our latest State of Service Report<\/a> identifies the key challenges associated with building a future-ready, consistent customer experience.<\/p>\n\n\n\n<p>The demands of the Fourth Industrial revolution are transforming service, with agents \u2013 and field agents in particular \u2013 becoming crucial to revenue growth.<\/p>\n\n\n\n<p>Here, we explore APAC and global service trends, tracking changing roles of service and field service agents, technology and channel adoption, challenges, collaboration, and more.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e721a676d2a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e721a676d2a\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/State-of-Service_infographic1_APAC-vs_Global_v6.jpg?strip=all&#038;quality=95\" alt=\"Service Trends and Insights: APAC vs Global\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n<aside class=\"contextual-driver has-text-align-left\">\n\t<header>\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tState of Service\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Insights and trends from over 3,500 service leasers and agents worldwide <\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/au\/form\/pdf\/3rd-state-of-service\/?d=7010M000002JO1aQAG&#038;nc=7010M000002JO1fQAG&#038;_gl=1*19oksfm*_ga*Nzg0OTU3NjEwLjE2NjYyNDYzMDA.*_ga_3VHBZ2DJWP*MTY2NjY2NTk4OS4xLjEuMTY2NjY3NzYzMy4wLjAuMA..\" target=\"_blank\">\n\t\t\t\t<span>GET THE REPORT<\/span>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\"><path d=\"M13.92 5.38a1 1 0 0 0 0-.76.9.9 0 0 0-.17-.26.3.3 0 0 0 0-.07l-4-4a1 1 0 0 0-1.46 1.42L10.59 4H1.07a1 1 0 0 0 0 2h9.52l-2.3 2.29a1 1 0 0 0 0 1.42 1 1 0 0 0 1.42 0l4-4a.3.3 0 0 0 0-.07.9.9 0 0 0 .21-.26\" \/><\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-watercliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png\"\n\t\talt=\"Illustration of watercliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n","protected":false},"excerpt":{"rendered":"<p>With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.<\/p>\n","protected":false},"author":1,"featured_media":51040,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"2394786a92d34dd58eed48cf41135189","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2502,2519,2548,2507,2457,2459],"sf_content_type":[],"coauthors":[2454],"class_list":["post-51038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-automation","sf_topic-customer-service","sf_topic-omni-channel","sf_topic-personalization","sf_topic-service","sf_topic-customer-relationships"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin 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