{"id":62169,"date":"2024-01-15T14:46:25","date_gmt":"2024-01-15T03:46:25","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=62169"},"modified":"2024-04-04T14:34:55","modified_gmt":"2024-04-04T03:34:55","slug":"field-service-management-ai-software","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/field-service-management-ai-software\/","title":{"rendered":"How You Can Manage Field Service More Efficiently With AI"},"content":{"rendered":"\n

Customer expectations have never been higher. According to our research, 88% of customers<\/a> say the experience a company provides is just as important as its products or services. Yet 82% of mobile workers<\/a> struggle to balance speed with quality when providing field service. That\u2019s why you need the best field service management software to make the customer experience as effective<\/a> as your service. <\/p>\n\n\n\n

But what sets the best field service management software apart? It all comes down to which solution can deliver a quick return on investment (ROI)<\/a> \u2014 and that\u2019s where AI comes in. <\/p>\n\n\n\n

With AI and automation, your mobile workers can become more efficient in the field, helping you save money. Getting started with AI technology in your field service<\/a> can help you get the most from your investment. <\/p>\n\n\n\n

Why AI is key for the best field service management software<\/h2>\n\n\n\n

We\u2019ve found that 78% of high-performing field service businesses<\/a> already use field service management<\/a> software with AI \u2014 and 83% use workflow automation. These organisations report improvements in worker productivity, customer satisfaction, cost reduction<\/a>, and brand loyalty \u2014 all of which contribute to faster ROI.

With AI, customer data, and your CRM unified in a mobile platform<\/a>, your mobile workers have everything they need in one spot. They won\u2019t waste hours searching for information or performing repetitive data entry. They can even generate a detailed work summary so they can move on to the next job in less time. <\/p>\n\n\n\n

The result? Greater productivity, a quicker return on your investment, and a better employee experience. In fact, 93% of mobile workers<\/a> in high-performing organisations say job satisfaction is a major benefit of using field service management software<\/a>.<\/p>\n\n\n\n

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Supercharge field service with AI<\/a><\/h2>\n\t\t\t\t\t\t\t

Learn what high-performing service teams are doing with AI and automation to boost field service productivity.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

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How to improve your team\u2019s productivity with AI and automation<\/h2>\n\n\n\n

Generative AI<\/a>, a type of advanced AI that takes a set of data and uses it to create something new, can help your field service operations run smoother. Here are a few examples of how the best field service management software can help your mobile workers improve productivity before, during, and after visits.  <\/p>\n\n\n\n