{"id":62670,"date":"2023-11-21T06:00:00","date_gmt":"2023-11-21T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=62670"},"modified":"2024-04-03T15:59:05","modified_gmt":"2024-04-03T04:59:05","slug":"upselling-cross-selling-field-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/upselling-cross-selling-field-service\/","title":{"rendered":"From Service to Sales: How Field Service Can Drive Revenue Growth"},"content":{"rendered":"\n<p>Field service can help drive <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/Dreamforce_2023\/series\/service_at_dreamforce_2023\/episode\/episode-s1e4\" target=\"_blank\" rel=\" noopener\">revenue growth<\/a> by selling to your existing customers, also called upselling or cross-selling. Most likely, your mobile team is already doing this without much guidance or forethought. We\u2019ve found that <a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/field-service-trends\/\" target=\"_blank\" rel=\" noopener\">65% of mobile workers<\/a> are successfully selling to existing customers.<\/p>\n\n\n\n<p>But the question is, how can you reach this audience at the right time, with the right message, in a way that doesn\u2019t make them feel like they\u2019re being sold to during a service visit?<\/p>\n\n\n\n<p>Here are four tips to help set you up for success:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get buy-in from leadership for upselling\/cross-selling in the field<\/li>\n\n\n\n<li>Invest in the <a href=\"https:\/\/www.salesforce.com\/blog\/best-field-service-management-software\/\" target=\"_blank\" rel=\" noopener\">best field service management software<\/a> to make sales fast and easy for your mobile team to do [<a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-for-field-service\/\" target=\"_blank\" rel=\" noopener\">AI<\/a> is key]<\/li>\n\n\n\n<li>Train your field service employees and <a href=\"https:\/\/www.salesforce.com\/blog\/field-service-contractor-management\/\" target=\"_blank\" rel=\" noopener\">contractors<\/a> on sales tactics&nbsp;<\/li>\n\n\n\n<li>Offer incentives to motivate your team<\/li>\n<\/ul>\n\n\n\n<p>Ready to get started? Let&#8217;s dig into each of these best practices for upselling and cross-selling in field service.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Supercharge field service with AI<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Learn what high-performing service teams are doing with AI and automation to boost field service productivity.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/resources\/articles\/field-service-trends\/\">See how it\u2019s done<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-make-the-business-case-for-upselling-and-cross-selling\">Make the business case for upselling and cross-selling<\/h2>\n\n\n\n<p>I\u2019ve spent 15 years of my career in sales and sales leadership roles for software and hardware companies. Most business leaders I speak with are always looking to increase their share of wallet on customer spend for similar products. They also know that customer trust can lead to more sales.<\/p>\n\n\n\n<p>This makes the business case to use field service technicians as sellers easy to stand up with your leadership team. After all, your mobile team is in the field every day building trust with customers by solving problems for them. Paired together, monetizing every field service visit while leaning into that customer trust sets the stage for revenue growth.<br><br>However, it\u2019s not as simple as asking your field service team to sell at appointments. While your mobile workers are uniquely positioned to sell, they may not be comfortable selling, prepared to sell, or even interested in selling.&nbsp;<\/p>\n\n\n\n<p>Even with your leadership buy-in, there\u2019s a lot that goes into making this transition. Let\u2019s look at how field service management with AI, training, and incentives can set your team up for success.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-use-ai-first-mobile-field-service-management\">Use AI-first mobile field service management<\/h2>\n\n\n\n<p>Your field service team needs mobile-ready <a href=\"https:\/\/www.salesforce.com\/products\/field-service-management\/\" target=\"_blank\" rel=\" noopener\">field service management<\/a> powered by AI to make upselling easy and fast. Here are a few examples of how having the best field service management in place can help your mobile workers sell successfully.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>With AI-generated summaries, you can <a href=\"https:\/\/www.salesforce.com\/blog\/supercharge-worker-productivity-with-gpt-for-field-service\/\" target=\"_blank\" rel=\" noopener\">brief your mobile workers<\/a> on past service interactions, asset history, offers, and communications before they even arrive at a job site. These details can help your team prepare a consultative sales approach that\u2019s personally tailored to the customer\u2019s specific needs and preferences.<\/li>\n\n\n\n<li>AI can make recommendations for upgrades, replacements, or maintenance from new customer data collected on site. For easy upsells like a new battery or service level agreement (SLA), your team can instantly provide next steps. But for more involved sales, like customized equipment, let your mobile workers know it\u2019s okay to pass the lead to Sales. AI can create a list of questions or a checklist for them to quickly capture key details for a seamless hand off.<\/li>\n\n\n\n<li>Mobile quoting<strong> <\/strong>lets<strong> <\/strong>your technicians provide pricing right in the field for a future project. Creating <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=release-notes.rn_fieldservice_246_document_builder.htm&amp;release=246&amp;type=5\" target=\"_blank\" rel=\" noopener\">customized documents<\/a> with a line item breakdown, images, <em>and<\/em> a signature capture makes it easy for your customers to commit on the spot.<\/li>\n\n\n\n<li><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/salesforce-pay-now-quick-look\/get-to-know-salesforce-pay-now#:~:text=Pay%20Now%20is%20a%20single,pay%20for%20products%20and%20services.\" target=\"_blank\" rel=\" noopener\">Payment capabilities<\/a> within the field service management mobile app lets your field service workers collect immediately for the additional sales they make. They\u2019ll receive credit right away and earn their incentives faster.<\/li>\n\n\n\n<li>At the end of each appointment, have your mobile workers ask your customers to fill out a digital customer satisfaction survey from their field service management mobile app. AI can analyze the post-service feedback to identify potential upselling opportunities. For example, if a restaurant chain customer says they have issues maintaining their freezers, your field service technician can suggest an SLA.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-salesforce-blog-newsletter-signup prevent-bottombar-overlap layout layout-sales\" >\n\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-newsletter-signup__title\">\n\t\t\tGet service articles selected just for you, in your inbox\t\t<\/h2>\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/au\/form\/other\/blog-newsletter\/?d=7013y000000ZfAjAAK&#038;nc=7013y000000ZfAoAAK\" class=\"wp-block-salesforce-blog-newsletter-signup__cta btn btn-lg btn-primary\" target=\"_blank\">\n\t\t\tSign up now\t\t<\/a>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-offer-upselling-training-and-support\">Offer upselling training and support<\/h2>\n\n\n\n<p>In addition to having the right field service management enablement, give your technicians&nbsp; the right training to identify customer cues and engage in upselling\/cross-selling.<\/p>\n\n\n\n<p>Remember: your field service technicians are not salespeople, nor should you assume they will enjoy selling. The two roles require different skill sets, but each plays an important part for revenue growth.\u00a0<\/p>\n\n\n\n<p>Train your mobile workers on <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/build-a-sales-process\" target=\"_blank\" rel=\" noopener\">sales techniques<\/a> and how to look for customer cues. This can include easy upsells, such as extending a warranty or SLA, and more involved upsells like upgrading an outdated piece of equipment. Use <a href=\"https:\/\/www.salesforce.com\/blog\/how-to-write-a-knowledge-base-article\/\" target=\"_blank\" rel=\" noopener\">knowledge base articles<\/a> on how to sell and&nbsp;<a href=\"https:\/\/trailhead.salesforce.com\/\" target=\"_blank\" rel=\" noopener\">Trailhead<\/a>, Salesforce\u2019s free self-paced learning platform, to help your field service technicians get up to speed.&nbsp;<\/p>\n\n\n\n<div class=\"layout-astro wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro.png\" alt=\"\">\n\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">Set up for success in field service<\/h2>\n\t\t\t<p>Develop your skills in mobile technology, customer relationships, and more to improve efficiency, productivity, and customer experience on Trailhead, Salesforce\u2019s free online learning platform.<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/users\/servicecloudtrailblazers\/trailmixes\/field-service-leader\" target=\"_blank\" rel=\" noopener\">Start learning<\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+5800 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Trailmix<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\"><a href=\"https:\/\/trailhead.salesforce.com\/users\/servicecloudtrailblazers\/trailmixes\/field-service-leader\" target=\"_blank\" rel=\" noopener\">Field Service Leader<\/a><\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro.png\" alt=\"\">\n\n<\/div>\n\n\n\n<p>Your field service technicians should feel comfortable with basic pre-selling best practices. One of the most critical skills is how to set customer expectations for contact from your team. If a customer asks a question that Sales is best suited to answer, the field service technician should give a specific timeframe and channel in which they will be contacted.&nbsp;<\/p>\n\n\n\n<p>Uncovering an opportunity and creating a lead in the <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-contact-center-crm\/\" target=\"_blank\" rel=\" noopener\">CRM<\/a> goes directly to Sales for follow up. This helps to create a valuable partnership between Service and Sales. The seller can progress the opportunity, and the field service technician doesn\u2019t feel like they\u2019re doing a seller\u2019s job. It\u2019s a win-win for Service and Sales.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-provide-career-and-monetary-incentives\">Provide career and monetary incentives<\/h2>\n\n\n\n<p>When you expand the scope of any team member\u2019s role and expectations, it\u2019s vital to introduce consistent incentives to ramp up participation and recognize outstanding work. Deliver these rewards monthly, quarterly, annually, or on an ad-hoc basis to recognize exemplary achievements.&nbsp;<\/p>\n\n\n\n<p>Include sales expectations as part of your employment contracts. Clearly explain how field service technicians can earn incentives by generating leads that convert to sales. A few incentive options include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bonuses for a number of on-the-spot sales or closed leads<\/li>\n\n\n\n<li>Paid training for career growth<\/li>\n\n\n\n<li>Extra paid time off (PTO)<\/li>\n<\/ul>\n\n\n\n<p>Pair these personal incentives with public recognition, such as a team leaderboard. At a minimum, a simple <a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-week-ideas\/\" target=\"_blank\" rel=\" noopener\">thank you<\/a> and acknowledgement in a team meeting can go a long way to reinforce the results you\u2019re looking for.&nbsp;<\/p>\n\n\n\n<p>Encourage your entire team by sharing growth <a href=\"https:\/\/www.salesforce.com\/blog\/field-service-management-key-metrics\/\" target=\"_blank\" rel=\" noopener\">metrics and KPIs<\/a> that showcase the impact that field service has had on your company\u2019s revenue growth. This transparency and measurement will make the team\u2019s work feel more tangible and, importantly, it can help justify increased investment in your team\u2019s training and incentive programs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-set-up-your-field-service-team-to-upsell-cross-sell-for-revenue-growth\">Set up your field service team to upsell\/cross-sell for revenue growth<\/h2>\n\n\n\n<p>Your customers should always feel like they\u2019re having a consistent experience \u2014 no matter who they\u2019re interacting with. With the right field service management, training, and incentives in place, your mobile team is primed to become your organization&#8217;s new just-in-time sales team and drive revenue growth. Remember: by investing in your field service team, you\u2019re investing in your <a href=\"https:\/\/www.salesforce.com\/blog\/future-of-customer-service\/\" target=\"_blank\" rel=\" noopener\">company\u2019s future<\/a>.<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Turn field service into a revenue center<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Every customer interaction is an opportunity for revenue generation in field service. Learn how AI, data, and CRM can make upselling fast and easy for your mobile team.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/plus\/experience\/Dreamforce_2023\/series\/service_at_dreamforce_2023\/episode\/episode-s1e4\">Stream on Salesforce+<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p><em>Tiffani Bova contributed to this blog article.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With AI-first tech and training, your field service team has the tools to upsell and drive revenue. <\/p>\n","protected":false},"author":177,"featured_media":62669,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"a94a448c62074a63bf7e11fe10cdd754","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2468,2457],"sf_content_type":[],"coauthors":[2454],"class_list":["post-62670","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-sales","sf_topic-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Upselling with Field Service for Revenue Growth 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