{"id":65099,"date":"2024-09-03T10:42:25","date_gmt":"2024-09-03T17:42:25","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=65099"},"modified":"2024-09-16T11:04:17","modified_gmt":"2024-09-16T01:04:17","slug":"service-dreamforce-preview","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/service-dreamforce-preview\/","title":{"rendered":"Service at Dreamforce: Your 5-Minute Guide to Making the Most Out of Your Experience"},"content":{"rendered":"\n

Attention Serviceblazers! Are you ready for an epic experience? At Dreamforce 2024<\/a>, we\u2019ll help you take your customer service and field service to the next level<\/a> \u2014 with AI coworkers that work autonomously or together with your service team, and AI insights available to every employee, no matter where they work. Trusted AI plus data plus a unified customer relationship management (CRM) platform is your roadmap for delivering effortless customer experiences on any channel.<\/p>\n\n\n\n

Join your fellow Serviceblazers (in San Francisco or on Salesforce+<\/a>) for three jam-packed days of Service at Dreamforce: learning, networking with peers, and fun. In our service keynote, breakouts, theater sessions, roundtables, and hands-on workshops, you\u2019ll take a deep dive into the latest innovations in AI \u2013 including Agentforce Service Agent<\/a>, a product that will revolutionize chatbot experiences. <\/p>\n\n\n\n

Learn how to use AI + data for the contact center, field service, and self-service. Discover new ways to engage your customers, deliver better service experiences to more people, and become more productive and cost-efficient<\/a>. <\/p>\n\n\n\n

And you\u2019ll also have a great time while connecting with the best in the industry \u2014 other service and field service leaders, like you.<\/p>\n\n\n\n

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Elevate Customer Service with Data-Driven Insights<\/h2>\n\t\t\t\t\t\t\t

Dive into the Sixth Edition State of Service report for valuable insights to optimise your service operations, from self-service to the contact centre to the field.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

\n\t\t\t\t\tDownload now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
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\u201cI can\u2019t wait to get to Dreamforce and pick the brains of all the experts there,\u201d says Serviceblazer Christina Nava, director of Salesforce Strategy at Gaggle, who’ll be attending her 8th Dreamforce this year. \u201cBut also, to learn more about Agentforce Service Agents! We\u2019re implementing the Service bots [now]. How are we going to be able to bring in autonomous agents in the next few months to really help out our customer service department? Very excited about it.\u201d <\/p>\n\n\n\n

Be sure to add these five activities to your list. Trust us: you don\u2019t want to miss them. <\/strong><\/p>\n\n\n\n

5 ways to learn about AI for customer service at Dreamforce 2024<\/strong><\/h2>\n\n\n\n

1. Service Keynote: Humans with AI Agents Deliver Effortless Service<\/a> | Sept. 18, 11:00 a.m. PT<\/strong><\/h3>\n\n\n\n

In this year\u2019s service keynote, learn how to collaborate with your new autonomous agent \u2013 from first contact to final resolution \u2013 on any channel. See how easy it is to set up Agentforce Service Agent, our autonomous agent that can support a customer and also pass off to a human when the situation calls for it. Plus, hear how customers OpenTable and Fisher & Paykel are elevating their customer service experiences.  <\/p>\n\n\n\n

2. So Many Service Sessions | Sept. 17 – 1<\/strong>9<\/h3>\n\n\n\n

With more than 85 sessions<\/a>, there are plenty of learning opportunities for service and field service pros like you. Here are five sessions that we think will spark some innovative ideas for your customer service.<\/p>\n\n\n\n