{"id":65405,"date":"2024-10-17T16:29:42","date_gmt":"2024-10-17T05:29:42","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=65405"},"modified":"2024-10-17T16:29:43","modified_gmt":"2024-10-17T05:29:43","slug":"agentforce-world-tour-sydney-a-glimpse-into-the-future-of-humans-with-ai-agents","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/agentforce-world-tour-sydney-a-glimpse-into-the-future-of-humans-with-ai-agents\/","title":{"rendered":"Agentforce World Tour Sydney: A Glimpse Into the Future of Humans with AI Agents"},"content":{"rendered":"\n

What if workforces had no limits? Agents are reshaping customer and employee experiences, and at Agentforce World Tour Sydney, attendees experienced the transformation firsthand. Here are the announcements and innovations you won\u2019t want to miss.<\/h2>\n\n\n\n

What a day! Agentforce World Tour Sydney was packed with learning, hands-on experiences, and a look into what\u2019s possible when humans with agents work together.<\/p>\n\n\n\n

Here’s what went down as Trailblazers in Sydney were introduced to Agentforce<\/a>, fresh off the heels of Dreamforce 2024<\/a>.<\/p>\n\n\n\n

Sydney, meet Agentforce: What AI was meant to be<\/h2>\n\n\n\n

When Frank Fillmann, EVP & General Manager of ANZ, took the stage, it was clear the AI game had changed forever. \u201cCopilots are so 2023,\u201d Frank quipped. \u201cLast year, we made our products AI-first. This year, we\u2019ve evolved to agent-first.\u201d<\/p>\n\n\n\n

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The buzz around Agentforce was palpable. This new suite of tools enables businesses to create AI agents that don\u2019t just assist but think, reason, and act. Agents are what AI was meant to be \u2014 augmenting employees, improving customer experiences, and driving revenue.<\/p>\n\n\n\n

The crowd also got a peek into some early success stories, including Saks<\/a>, where Agentforce is helping deliver a high-touch, luxury experience for millions of customers \u2014 a feat previously unthinkable. Saks deployed its first AI agent in just one week and is set to give every shopper their own AI stylist and concierge, across any channel.<\/p>\n\n\n\n

\u201cAgentforce will free up our people to work in a different way with our clients. It\u2019s not going to replace, it\u2019s going to augment,\u201d said Marc Metrick, CEO of Saks Global.<\/p>\n\n\n\n

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