{"id":65906,"date":"2024-11-18T11:24:52","date_gmt":"2024-11-18T00:24:52","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=65906"},"modified":"2024-11-19T11:18:42","modified_gmt":"2024-11-19T00:18:42","slug":"agentforce-auckland","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/agentforce-auckland\/","title":{"rendered":"Agentforce World Tour Brings Agentic AI to Auckland"},"content":{"rendered":"\n<p>That\u2019s a wrap! Packed with insights, interactive sessions, and an up-close look at how humans with agents are redefining what\u2019s possible, Agentforce World Tour Auckland was a huge success.<\/p>\n\n\n\n<p>Here\u2019s a look at the highlights as Auckland\u2019s Trailblazers experienced <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/\">Agentforce<\/a>, newly unveiled at <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/dreamforce-24-recap\/\">Dreamforce 2024<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-auckland-meet-agentforce-what-ai-was-meant-to-be\">Auckland, meet Agentforce: What AI was meant to be<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d4e1841ac03&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d4e1841ac03\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1592\" height=\"1052\" data-attachment-id=\"65910\" data-permalink=\"https:\/\/www.salesforce.com\/au\/blog\/agentforce-auckland\/screenshot-2024-11-18-at-11-11-19-am-3\/\" data-orig-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.11.19\u202fAM-2.png\" data-orig-size=\"1592,1052\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screenshot 2024-11-18 at 11.11.19\u202fAM\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.11.19\u202fAM-2.png?w=757\" data-large-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.11.19\u202fAM-2.png?w=1592\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.11.19\u202fAM-2.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-65910\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.11.19\u202fAM-2.png 1592w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.11.19\u202fAM-2.png?w=757&amp;h=500 757w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.11.19\u202fAM-2.png?w=768&amp;h=507 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.11.19\u202fAM-2.png?w=1536&amp;h=1015 1536w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.11.19\u202fAM-2.png?w=150&amp;h=99 150w\" sizes=\"auto, (max-width: 1592px) 100vw, 1592px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>In Auckland, a new era of AI-driven business transformation took centre stage. Hamish Miles, Managing Director at Salesforce, introduced the audience to the power of AI agents, designed not to replace humans, but to work alongside them.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<p>With Agentforce, businesses can create AI agents that don\u2019t just assist but think, reason, and act. Agents are what AI was meant to be \u2014 augmenting employees, improving customer experiences, and driving revenue.<\/p>\n\n\n\n<p>The audience also caught a glimpse into some early success stories, including <a href=\"https:\/\/www.salesforce.com\/customer-stories\/saks\/\">Saks<\/a>, where Agentforce is helping deliver a high-touch, luxury experience for millions of customers \u2014 a feat previously unthinkable. Saks deployed its first AI agent in just one week and is set to give every shopper their own AI stylist and concierge, across any channel.<\/p>\n\n\n\n<p>\u201cAgentforce will free up our people to work in a different way with our clients. It\u2019s not going to replace, it\u2019s going to augment,\u201d said Marc Metrick, CEO of Saks Global.<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/XdQxbXAkQHc?si=Kd1Vccw59j1VMS7w\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agents-get-their-power-from-data-cloud\">Agents get their power from Data Cloud<\/h2>\n\n\n\n<p>For AI agents to deliver personalised, relevant experiences, they need the right data. <a href=\"https:\/\/www.salesforce.com\/au\/data\/\">Data Cloud<\/a> is the heart of the <a href=\"https:\/\/www.salesforce.com\/au\/platform\/\">Salesforce Platform<\/a>, seamlessly bringing together structured and unstructured data to activate with Agentforce.&nbsp;<\/p>\n\n\n\n<p>On the keynote stage, Kevin Doyle announced the 200 new Data Cloud connectors, enabling seamless data integration from external sources like Google Cloud and AWS, without moving the data \u2014 thanks to the new <a href=\"https:\/\/www.salesforce.com\/au\/data\/zero-copy-partner-network\/\">Zero Copy Partner Network<\/a>. This keeps data secure and makes every agent smarter and more responsive, able to act on customer information in real time.&nbsp;<\/p>\n\n\n\n<p>Shireen Cowie, Head of CRM Platforms, Salesforce Administrator, and Salesforce Architect at <a href=\"https:\/\/www.salesforce.com\/au\/customer-stories\/fisher-and-paykel\/\">Fisher &amp; Paykel Appliances<\/a>, took to the stage to share how the company has unified its teams around a single view of the customer.&nbsp;<\/p>\n\n\n\n<p>As its primary source of customer insight, Data Cloud enables more personalised, AI-powered interactions across sales, service, and marketing. In fact, AI agents now handle 30% of live chat customer service queries for Fisher &amp; Paykel.&nbsp;<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/63v_pbsUTaM?si=gLby-TuSH2EwKCOj\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-humans-with-ai-deliver-effortless-service\">Humans with AI deliver effortless service<\/h2>\n\n\n\n<p>Customer service is one of the first areas where agents are making a big impact. While traditional chatbots have been useful for handling simple, repetitive requests, they fall short when a conversation pivots outside of their pre-programmed scope.&nbsp;<\/p>\n\n\n\n<p>This is where <a href=\"https:\/\/www.salesforce.com\/news\/stories\/einstein-service-agent-announcement\/\">Agentforce Service Agents<\/a> excel \u2014 they can engage in complex dialogues, adapt in real-time, and navigate customer requests with empathy and precision.<\/p>\n\n\n\n<p>Bene Anderson, Senior Manager of Technology at Stats NZ highlighted the importance of AI-driven adaptability, especially at scale. With a mission to reach 6.5 million households, Stats NZ relies on real-time reporting and optimised routing to improve success rates and respond quickly to changing conditions. Data security and privacy are critical priorities, especially given the sensitive nature of their collection activities.<\/p>\n\n\n\n<div class=\"layout-two wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Get Started with<br>Agentforce Service Agent<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/agentforce-service-agent-quick-look\/get-started-with-agentforce-service-agent\">Learn for free<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-two.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-two.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-two.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai-and-agentforce-are-transforming-new-zealand-s-industries\">AI and Agentforce are transforming New Zealand\u2019s industries<\/h2>\n\n\n\n<p>Every industry faces its unique challenges, and that&#8217;s where Agentforce truly shines. Across 9 breakout sessions\u2014including a dedicated Agentforce session\u2014and 9 product demos, attendees saw firsthand how Agentforce is transforming businesses. The event came to life with insights from 10 dynamic customer speakers, including Parkable, realestate.co.nz, McLeod Cranes, MediaWorks, Fisher &amp; Paykel Appliances, Stats NZ, and more\u2014each sharing real-world stories of innovation and impact.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>With over 100 new industry-specific AI prompts introduced, Agentforce is designed to tackle the diverse needs of sectors like retail, healthcare, financial services, manufacturing, and the public sector.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d4e1841c2fa&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d4e1841c2fa\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2118\" height=\"1396\" data-attachment-id=\"65912\" data-permalink=\"https:\/\/www.salesforce.com\/au\/blog\/agentforce-auckland\/screenshot-2024-11-18-at-11-17-16-am-2\/\" data-orig-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png\" data-orig-size=\"2118,1396\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screenshot 2024-11-18 at 11.17.16\u202fAM\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png?w=759\" data-large-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png?w=2118\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-65912\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png 2118w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png?w=759&amp;h=500 759w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png?w=768&amp;h=506 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png?w=1536&amp;h=1012 1536w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png?w=2048&amp;h=1350 2048w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.17.16\u202fAM-1.png?w=150&amp;h=99 150w\" sizes=\"auto, (max-width: 2118px) 100vw, 2118px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Explore the new <a href=\"https:\/\/www.salesforce.com\/au\/artificial-intelligence\/use-cases\/\">AI use case library<\/a> to see the out-of-the-box solutions tailored to your industry.&nbsp;<a href=\"https:\/\/www.salesforce.com\/au\/resources\/customer-stories\/parkable\/\">Parkable<\/a> is one business using AI to make customer interactions smoother and more efficient. With more than 200,000 app users booking and paying for parking, Parkable has introduced an autonomous agent to handle simple customer questions, while more complex cases are seamlessly routed to the right customer representatives. Cases are managed in <a href=\"https:\/\/www.salesforce.com\/au\/service\/\">Service Cloud<\/a>, where reps can see customer bookings in real time, providing faster, more personalised support with just a few clicks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-work-in-the-age-of-agents\">Work in the age of agents<\/h2>\n\n\n\n<p>In today\u2019s fast-paced work environment, too much time is lost to busy work \u2014 endless meetings, chasing emails, and juggling apps. In fact, 41% of work is spent on low-value and repetitive tasks.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d4e1841d386&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d4e1841d386\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1151\" height=\"764\" data-attachment-id=\"65958\" data-permalink=\"https:\/\/www.salesforce.com\/au\/blog\/agentforce-auckland\/screenshot-2024-11-19-at-11-16-14-am\/\" data-orig-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-19-at-11.16.14\u202fAM.png\" data-orig-size=\"1151,764\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screenshot 2024-11-19 at 11.16.14\u202fAM\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-19-at-11.16.14\u202fAM.png?w=753\" data-large-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-19-at-11.16.14\u202fAM.png?w=1151\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-19-at-11.16.14\u202fAM.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-65958\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-19-at-11.16.14\u202fAM.png 1151w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-19-at-11.16.14\u202fAM.png?w=753&amp;h=500 753w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-19-at-11.16.14\u202fAM.png?w=768&amp;h=510 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-19-at-11.16.14\u202fAM.png?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1151px) 100vw, 1151px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Enter <a href=\"https:\/\/slack.com\/intl\/en-nz\/\">Slack<\/a>. As a single operating system for work, Slack brings people, data, workflows, and now AI agents together, unlocking the full potential of Agentforce within the flow of work. By eliminating barriers like disjointed communications and fragmented data, teams with Slack can collaborate seamlessly and get back to what matters \u2014 delivering results.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p>And it\u2019s not just talk. As Scott McLeod, Managing Director at McLeod Cranes shared, \u201cOur vision is to create an ecosystem where Salesforce, Slack, and agents work together to not only deliver information, but to drive real-time action. This integration will empower our teams to make smarter, faster decisions, and transform how we operate in the future.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-commitment-to-new-zealand-s-natural-heritage\">A commitment to New Zealand\u2019s natural heritage<\/h2>\n\n\n\n<p>As Hamish Miles put it, \u201cBusiness is the greatest platform for change.\u201d Alongside its mission to drive technological innovation, Salesforce is deeply committed to environmental stewardship. Recognising the essential role of ecosystem restoration in achieving global climate goals, Salesforce co-founded the 1 Trillion Trees coalition with the World Economic Forum, pledging to conserve and grow at least 100 million trees worldwide.<\/p>\n\n\n\n<p>This commitment came to life at Agentforce World Tour Auckland, where Salesforce partnered with Trees That Count to plant 1000 native trees. These trees are part of efforts across Aotearoa to create habitats, build community, and protect unique environments \u2014 from Shakespeare Regional Park to Canterbury and beyond.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-bring-agentforce-to-life-on-the-campground\">Bring Agentforce to life on the Campground<\/h2>\n\n\n\n<p>Agentforce World Tour Auckland wasn\u2019t just about listening \u2014 it was about doing.&nbsp;<\/p>\n\n\n\n<p>In the bustling Campground, attendees rolled up their sleeves and got hands-on with Agentforce. Over 420 attendees rose to the challenge, building their very first agent then and there. <\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d4e1841e56e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d4e1841e56e\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1578\" height=\"1050\" data-attachment-id=\"65913\" data-permalink=\"https:\/\/www.salesforce.com\/au\/blog\/agentforce-auckland\/screenshot-2024-11-18-at-11-20-31-am\/\" data-orig-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.31\u202fAM.png\" data-orig-size=\"1578,1050\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screenshot 2024-11-18 at 11.20.31\u202fAM\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.31\u202fAM.png?w=751\" data-large-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.31\u202fAM.png?w=1578\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"65913\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.31\u202fAM.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-65913\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.31\u202fAM.png 1578w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.31\u202fAM.png?w=751&amp;h=500 751w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.31\u202fAM.png?w=768&amp;h=511 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.31\u202fAM.png?w=1536&amp;h=1022 1536w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.31\u202fAM.png?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1578px) 100vw, 1578px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d4e1841f8e2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d4e1841f8e2\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1590\" height=\"1058\" data-attachment-id=\"65914\" data-permalink=\"https:\/\/www.salesforce.com\/au\/blog\/agentforce-auckland\/screenshot-2024-11-18-at-11-20-25-am\/\" data-orig-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.25\u202fAM.png\" data-orig-size=\"1590,1058\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screenshot 2024-11-18 at 11.20.25\u202fAM\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.25\u202fAM.png?w=751\" data-large-file=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.25\u202fAM.png?w=1590\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"65914\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.25\u202fAM.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-65914\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.25\u202fAM.png 1590w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.25\u202fAM.png?w=751&amp;h=500 751w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.25\u202fAM.png?w=768&amp;h=511 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.25\u202fAM.png?w=1536&amp;h=1022 1536w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2024\/11\/Screenshot-2024-11-18-at-11.20.25\u202fAM.png?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1590px) 100vw, 1590px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/figure>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Didn\u2019t get a chance to build your first agent at Agentforce World Tour?<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Sign up for a virtual workshop to give it a try, with the help of Salesforce experts.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/au\/form\/contact\/ai-virtual-hands-on\/\">Sign up here<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-maximise-success-with-ai-and-agentforce\">How to maximise success with AI and Agentforce<\/h2>\n\n\n\n<p>As the event came to a close and attendees gathered at the Campground, one thing was clear: Agentforce is set to transform how Trailblazers from New Zealand operate.<\/p>\n\n\n\n<p>To help you on your Agentforce journey, here are four takeaways from the day:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Align your AI vision <\/strong>&#8211; Ensure your AI strategy aligns with your business goals, values, and risk appetite.&nbsp;<\/li>\n\n\n\n<li><strong>Focus on high-impact use cases <\/strong>&#8211; Prioritise use cases based on:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Desirability: Does it improve the user experience?<\/li>\n\n\n\n<li>Viability: Will it deliver ROI?<\/li>\n\n\n\n<li>Feasibility: Is the technology and data in place?<\/li>\n\n\n\n<li>Tolerance: Do you have governance and risk controls?<\/li>\n<\/ul>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Gain stakeholder alignment <\/strong>&#8211; Collaborate early with key stakeholders, communicate benefits, and test high-impact areas to build momentum.<\/li>\n\n\n\n<li><strong>Prepare your data<\/strong> &#8211; Start with high-value datasets, ensuring they\u2019re secure and accessible with the help of your Salesforce partner.<\/li>\n<\/ol>\n\n\n\n<p>Agentforce World Tour was a blast, but now the real fun starts as you welcome <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/\">Agentforce<\/a> into your business where it can unlock unlimited potential with your team.<\/p>\n\n\n\n<p>If you\u2019d like to join us next time, be sure to register for one of our upcoming in-person or virtual Agentforce events:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/au\/events\/world-tour\/agentforce-mel24\/\">Agentforce World Tour Melbourne, 19 November, 2024<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/slack.com\/intl\/en-au\/events\/apac-pioneers-of-change-2024?_ga=2.177487589.1979087773.1731293021-2085437903.1717374111&amp;_gac=1.92256744.1730769376.Cj0KCQiA_qG5BhDTARIsAA0UHSJ9OG4BtHswkvaKUMPEIKlf_4cEBC291nXYLUTYJu5sOiI6Eddi9sEaAumNEALw_wcB&amp;_gl=1*224me6*_gcl_aw*R0NMLjE3MzA3NjkzNzYuQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNKOU9HNEJ0SHN3a3ZhS1VNUEVJS2xmXzRjRUJDMjkxblhZTFVUWUp1NXNPaUk2RWRkaTlzRWFBdW1ORUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA3NjkzNzYuQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNKOU9HNEJ0SHN3a3ZhS1VNUEVJS2xmXzRjRUJDMjkxblhZTFVUWUp1NXNPaUk2RWRkaTlzRWFBdW1ORUFMd193Y0I.*_gcl_au*MTkzOTI5NDQzNi4xNzI1NDkwMDc3*_ga*MjA4NTQzNzkwMy4xNzE3Mzc0MTEx*_ga_3VHBZ2DJWP*MTczMTMwMTk4OS4yMDkuMS4xNzMxMzAzMDcyLjU3LjAuMA..\">Slack\u2019s APAC Pioneers of Change: 2024 Customer Showcase<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">What if your workforce had no limits?<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">It\u2019s possible when humans with agents drive customer success together.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/au\/agentforce\/\">Learn more<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-read-more\"><strong>Read more<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/au\/blog\/ai-and-data\/\">Training Your Own AI Model Probably Won\u2019t Help Win Customers, But Data Will<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/au\/blog\/3-ways-to-transform-service-and-outpace-rising-expectations-with-ai\/\">3 Ways to Transform Service and Outpace Rising Expectations with AI<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/au\/blog\/artificial-intelligence-imperative-financial-service\/\">The AI Imperative: It\u2019s Time for Financial Services to Embrace AI<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agentforce World Tour Auckland offered a glimpse at the future of work, where AI agents empower teams and redefine customer interactions. 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