{"id":66119,"date":"2024-11-25T08:00:00","date_gmt":"2024-11-24T21:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=66119"},"modified":"2024-11-25T09:18:17","modified_gmt":"2024-11-24T22:18:17","slug":"agentforce-melbourne","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/agentforce-melbourne\/","title":{"rendered":"Trailblazing Together: The Future of Humans with AI Agents Arrives in Melbourne"},"content":{"rendered":"\n

That\u2019s a wrap on Agentforce World Tour Melbourne! With 9 breakout sessions, featuring 8 dynamic customer speakers from Parkable, Intrepid, Urban Rest, South East Water, Xero, HESTA, Funlab and Department of Government Services Victoria \u2014 attendees explored how humans with AI agents are better together.<\/p>\n\n\n\n

Hot on the heels of Dreamforce 2024<\/a>, and Agentforce World Tour stops in Sydney<\/a> and Auckland<\/a>, Melbourne\u2019s Trailblazers got their first taste of Agentforce<\/a>. Here\u2019s a quick recap of all the action.<\/p>\n\n\n\n

Melbourne, meet Agentforce: What AI was meant to be<\/h2>\n\n\n\n

When Rowena Westphalen, Senior Vice President of Innovation, AI and Customer Advisory, took the stage, it was clear the AI game had changed forever. <\/p>\n\n\n\n

\u201cWe\u2019ve always had a single vision \u2014 to help you connect with your customers in a whole new way. And now, we\u2019re delivering something no one has before,\u201d said Rowena. <\/p>\n\n\n\n

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The buzz around Agentforce was palpable. This new suite of tools enables businesses to create AI agents that don\u2019t just assist but think, reason, and act. Agents are what AI was meant to be \u2014 augmenting employees, improving customer experiences, and driving revenue.<\/p>\n\n\n\n

The crowd also got a peek into some early success stories, including Saks<\/a>, where Agentforce is helping deliver a high-touch, luxury experience for millions of customers \u2014 a feat previously unthinkable. Saks deployed its first AI agent in just one week and is set to give every shopper their own AI stylist and concierge, across any channel.<\/p>\n\n\n\n

\u201cAgentforce will free up our people to work in a different way with our clients. It\u2019s not going to replace, it\u2019s going to augment,\u201d said Marc Metrick, CEO of Saks Global.<\/p>\n\n\n\n