{"id":66626,"date":"2025-02-03T11:51:09","date_gmt":"2025-02-03T00:51:09","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=66626"},"modified":"2025-02-03T12:22:34","modified_gmt":"2025-02-03T01:22:34","slug":"mulesoft-connectivity-benchmark-2025","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/mulesoft-connectivity-benchmark-2025\/","title":{"rendered":"Harnessing the Future: Integration, AI, and APIs in Digital Transformation"},"content":{"rendered":"\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Join Karuna&#8217;s session at Agentforce World Tour Sydney 2025<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><strong>When<\/strong>: Wednesday, Feb 26 at 12:10 PM &#8211; 12:40 PM AEDT<br><br><strong>Where<\/strong>: Breakout C, Campground at the ICC Sydney<br><br><strong>What you&#8217;ll learn<\/strong>: Your AI strategy is only as good as your integration and automation foundation. Simplify application network complexity and leverage AI-enabled tooling to maximise operational efficiency.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p>We released our annual <a href=\"https:\/\/www.mulesoft.com\/lp\/reports\/connectivity-benchmark\/?d=701ed00000HIZC3AAP&amp;nc=701ed00000HIUidAAH\" target=\"_blank\" rel=\" noopener\">2025 MuleSoft Connectivity Benchmark Report<\/a>, which dives into the rapidly evolving <a href=\"https:\/\/www.salesforce.com\/blog\/the-agentic-ai-era-after-the-dawn-heres-what-to-expect\/\" target=\"_blank\" rel=\" noopener\">agentic enterprise<\/a>.\u00a0<\/p>\n\n\n\n<p>As a member of the <a href=\"https:\/\/www.mulesoft.com\/\" target=\"_blank\" rel=\" noopener\">MuleSoft<\/a> team, I\u2019m proud of the work behind this report, and equally as excited to share the key insights it reveals. We\u2019ve collected critical learnings into the challenges and opportunities at the intersection of AI and <a href=\"https:\/\/www.salesforce.com\/agentforce\/autonomous-agents\/\" target=\"_blank\" rel=\" noopener\">autonomous agents<\/a>, digital transformation, integration, automation, and APIs.&nbsp;<\/p>\n\n\n\n<p>Despite major advances in the industry, <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/mulesoft-legacy-replacement\/\" target=\"_blank\" rel=\" noopener\">integration hurdles<\/a> continue to impede progress at the cost of customer and employee experiences. It\u2019s clear that connected systems, processes, and data is no longer optional \u2013 it\u2019s essential.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s my take on some of these insights and how they offer a path forward for enterprises aiming to thrive in the complex world of AI-driven enterprise.&nbsp;<\/p>\n\n\n\n<div class=\"layout-three wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">AI, APIs, and the agentic enterprise<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Learn more about these insights from over 1,050 IT leaders in the 2025 MuleSoft Connectivity Benchmark Report.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.mulesoft.com\/lp\/reports\/connectivity-benchmark\/?d=701ed00000HIZC3AAP&#038;nc=701ed00000HIUidAAH\">Download for free<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-three.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-three.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-artificial-intelligence-booming-yet-hindered-by-integration\">Artificial intelligence: booming yet hindered by integration<\/h2>\n\n\n\n<p>Our report underscores the <a href=\"https:\/\/www.salesforce.com\/blog\/2024-in-ai-research-building-blocks-for-the-agentic-era-ahead\/\" target=\"_blank\" rel=\" noopener\">explosive growth of AI adoption<\/a>. 94% of IT decision-makers plan to <a href=\"https:\/\/www.salesforce.com\/blog\/ai-agents\/\" target=\"_blank\" rel=\" noopener\">implement autonomous agents<\/a> within the next two years, and organisations are using more AI models than anticipated just a year ago.<\/p>\n\n\n\n<p>Despite this progress, integration issues continue to be a barrier to success. 95% of organisations face challenges in integrating AI into existing processes, and 80% cite data integration as their most significant obstacle.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/ai-potential\/\" target=\"_blank\" rel=\" noopener\">AI\u2019s potential<\/a> is undeniable, but without robust integration strategies, its promise remains unrealised. Businesses must prioritise integration as the backbone of AI deployment. This involves reevaluating data architectures to dismantle silos and using APIs to create seamless connectivity.\u00a0<\/p>\n\n\n\n<p>For AI to deliver on its promise, integration must be prioritised at every level.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-beyond-the-hype-of-legacy-modernisation\">Beyond the hype of legacy modernisation<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/au\/blog\/what-is-digital-transformation\/\" target=\"_blank\" rel=\" noopener\">Digital transformation<\/a> is a drum that business and IT leaders have been beating for at least 20 years. AI and automation are leading the charge in 2025, and the need to innovate is more important than ever.&nbsp;<\/p>\n\n\n\n<p>Accordingly, nearly all enterprises (92%) are engaged in digital transformation efforts, with 96% incorporating AI to enhance their services. However, this surge in adoption only seems to make pre-existing challenges more pronounced \u2013 specifically around data silos and IT complexity. The average enterprise now manages 897 applications, yet only 29% are integrated.<\/p>\n\n\n\n<p>It\u2019s important for organisations to embrace a modern connectivity approach if they want to stay ahead of the competition. This means ensuring seamless integration, and that AI simplifies (rather than amplifies) complexity.\u00a0<\/p>\n\n\n\n<p>Those who fail to act decisively risk falling behind. Eighty-three percent of our respondents believe delays equate to lost revenue opportunities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-integration-the-foundation-of-connectivity\">Integration: the foundation of connectivity<\/h2>\n\n\n\n<p>Cloud- and AI-driven companies should ask themselves: how can we create value from our data if it remains inaccessible?<\/p>\n\n\n\n<p>The report highlights a critical gap in the integration landscape. While the demand for integration spans all departments, only 2% of organisations have more than half their applications connected.\u00a0<\/p>\n\n\n\n<p>Data silos remain a pervasive challenge, with 90% of organisations identifying business obstacles caused by them. Key barriers include moving data into data warehouses (26%) and correlating it to derive actionable insights (24%).<\/p>\n\n\n\n<p>Integration is no longer just an IT issue \u2013 it\u2019s a business imperative that affects every industry. And it\u2019s clear to me that organisations should embrace modern integration platforms that facilitate interoperability and streamline data flow across systems.<\/p>\n\n\n\n<p>This requires a cultural shift, positioning integration as a strategic priority rather than a technical afterthought.&nbsp;<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Where there&#8217;s a mule, there&#8217;s a way<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Kickstart your integration journey on the Mulesoft blog, for tips and expert insights that are truly mule-tastic.\u00a0<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/blogs.mulesoft.com\/bloghome\/\">Explore now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Empowering efficiency through integration and automation<\/h2>\n\n\n\n<p>Automation is another critical lever for modern enterprises. Sixty-five percent of organisations report having complete or near-complete strategies for supporting non-technical users to build automation via low-code and no-code platforms.\u00a0<\/p>\n\n\n\n<p>However, disconnected applications slow down progress, with IT teams spending 39% of their time creating custom integrations like automations.<\/p>\n\n\n\n<p>Automation and integration are two sides of the same coin. To achieve scalable automation, organisations must first ensure seamless connectivity between systems. Equipping business teams with user-friendly tools under centralised IT governance is key to innovation and maintaining control.\u00a0<\/p>\n\n\n\n<p>The future of automation lies in the collaboration between IT and business teams, with integration leading the way.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">APIs: the powerhouse of digital revenue<\/h2>\n\n\n\n<p>APIs remain a cornerstone of digital innovation, with 99% of organisations using them to streamline and automate business processes. And for the most part, business leaders are taking notice: 40% of respondents attribute a significant portion of their revenue to APIs, up from 33% last year.\u00a0<\/p>\n\n\n\n<p>Despite this, 87% believe API management can be improved, and 91% see value in collaborating with third parties to maximise ROI.<\/p>\n\n\n\n<p>But it\u2019s not all about the technological tools. APIs are strategic assets for innovation and revenue. Organisations need mature API strategies that include governance, scalability, and external collaboration for their full potential.<\/p>\n\n\n\n<p>The data shows that businesses that treat APIs as profit centres rather than cost centres will lead the next wave of digital transformation. Tools like the <a href=\"https:\/\/www.mulesoft.com\/platform\/api\/manager\" target=\"_blank\" rel=\" noopener\">MuleSoft Anypoint Platform<\/a> help organisations do just that.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The power of integration in a digital world<\/h2>\n\n\n\n<p>The 2025 MuleSoft Connectivity Benchmark Report highlights the evolving challenges and opportunities for enterprises navigating the complexities of modern technology.\u00a0<\/p>\n\n\n\n<p>AI, legacy modernisation, integration, automation, and APIs are not disparate trends, but interconnected elements of a unified strategy. To stay competitive, organisations should adopt a holistic approach that prioritises integration as the linchpin of innovation.\u00a0<\/p>\n\n\n\n<p>In the agentic enterprise, we&#8217;ll <a href=\"https:\/\/blogs.mulesoft.com\/news\/agentforce-2-0-and-mulesoft\/\" target=\"_blank\" rel=\" noopener\">benefit from autonomous agents<\/a> that can respond to queries, handle sophisticated tasks on their own, and innovate through simplified workflows. And they\u2019ll do it all without needing constant human oversight. These agents will become another key digital component in our IT infrastructure, interacting seamlessly with existing integrations, automations, and even with each other.<\/p>\n\n\n\n<p>The key takeaway is clear: organisations that prioritise integration are better positioned to succeed in an increasingly connected world.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Top 7 trends shaping digital transformation in 2025<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">IT leaders are seeking an edge to plan for what\u2019s next \u2013 read our latest report on how you can best prepare for another year of rapid change.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.mulesoft.com\/lp\/reports\/connectivity-benchmark\/?d=701ed00000HIZC3AAP&#038;nc=701ed00000HIUidAAH\">Get the report<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our latest 2025 Connectivity Benchmark Report shows integration is key to AI success. Surveying 1,050+ IT leaders, we found that connecting systems and data is crucial for effective AI, automation, and APIs. Simply put: no integration, no AI win. Karuna Mukherjea, CMO at MuleSoft, shares her insights. <\/p>\n","protected":false},"author":528,"featured_media":66625,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2504,2858],"sf_content_type":[],"coauthors":[3270],"class_list":["post-66626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-it","sf_topic-artificial-intelligence"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2025 MuleSoft Connectivity Benchmark Report Insights<\/title>\n<meta name=\"description\" content=\"Explore the 2025 MuleSoft Connectivity Benchmark Report for insights leading digital transformation and overcoming integration challenges.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/blog\/mulesoft-connectivity-benchmark-2025\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Harnessing the Future: Integration, AI, and APIs in Digital Transformation\" \/>\n<meta property=\"og:description\" content=\"Our latest 2025 Connectivity Benchmark Report shows integration is key to AI success. 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