{"id":67008,"date":"2025-05-05T09:48:31","date_gmt":"2025-05-04T23:48:31","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67008"},"modified":"2025-05-05T09:48:32","modified_gmt":"2025-05-04T23:48:32","slug":"centre-of-excellence-best-practices-for-ai-success","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/centre-of-excellence-best-practices-for-ai-success\/","title":{"rendered":"Centre of Excellence Best Practices for AI Success"},"content":{"rendered":"\n

The journey to AI adoption is exciting, and we see real enthusiasm from our customers who are ready to dive in and embrace the opportunities it provides to increase productivity and transform the customer experience. We recently commissioned a YouGov study<\/a> that surveyed over 480 ANZ C-suite executives, and what we found reinforces what we\u2019re seeing in the market: 69% of those prioritising AI are focused on agentic AI in the coming year. Plus, 38% are already putting it into action!<\/p>\n\n\n\n

Of course, turning enthusiasm for AI into tangible value requires careful planning and alignment with business goals. There are specific governance, security, and ethical considerations to be addressed when it comes to AI. There are also all the usual activities required for the success of any digital transformation<\/a>, including technical governance and change management. <\/p>\n\n\n\n

So how can you satisfy these criteria to deliver immediate and sustained value from your AI investments? That\u2019s where a Centre of Excellence (CoE) comes into play. <\/p>\n\n\n\n

What is a Centre of Excellence?<\/h2>\n\n\n\n

A Center of Excellence (CoE) is a centralised team within an organisation that manages all aspects of a specific technology platform, including leadership, best practices, research, and support and training. A CoE also helps guide decision-making and ensures the use of a technology or platform aligns with an organisation\u2019s strategy and specific goals. <\/p>\n\n\n\n

A CoE also helps organisations overcome the challenges of implementing technologies like AI, enabling them to realise rapid value and long-term success. We\u2019ve seen this first-hand with our customers, and our own experience is underpinned by research showing that 91% of companies with a very high Salesforce ROI have a Salesforce CoE<\/a>.<\/p>\n\n\n\n

When I think about the specific value that a CoE provides<\/a>, I think about how it aligns the use of technology and resources to the vision and strategic direction of the organisation. A best practice CoE will continually have this strategic direction or \u201cNorth Star\u201d in mind as they make decisions about how to prioritise and focus funding and resources. These include decisions on whether to focus on quick wins or ones that may take a little longer to deliver but will provide the most value.<\/p>\n\n\n\n

In speaking with our customers, I know they also value the speed of innovation and delivery that a CoE can provide. For example, one of our customers was able to apply best practice frameworks and mature DevSecOps to move from a quarterly release cycle to a weekly release cycle. This means they can now deliver new features and capabilities into the hands of business users much faster.<\/p>\n\n\n\n

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Unlock the value of agentic AI<\/strong><\/h2>\n\t\t\t\t\t\t\t

We believe that business is the greatest platform Get actionable steps for building a Centre of Excellence that can help you unleash the possibilities of agentic AI.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

\n\t\t\t\t\tGet started<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
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Why a CoE is key for AI success<\/h2>\n\n\n\n

Advances in generative and agentic AI will fundamentally shift how organisations operate. We see this happening already as our customers use Agentforce to unlock trapped value<\/a> by orchestrating workflows and augmenting human capacity.<\/p>\n\n\n\n

A CoE can help you navigate this quickly evolving landscape. Think of it as a strategic partner or dream team, bringing together all the leadership, best practices, governance, and innovative ideas you need to make your AI initiatives thrive. <\/p>\n\n\n\n

A CoE delivers significant value through:<\/p>\n\n\n\n