{"id":67027,"date":"2025-04-28T16:17:29","date_gmt":"2025-04-28T06:17:29","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67027"},"modified":"2025-04-28T16:17:30","modified_gmt":"2025-04-28T06:17:30","slug":"agentforce-web-experience","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/agentforce-web-experience\/","title":{"rendered":"We Launched an Agent Across Our Site \u2014\u00a0Here’s What We Learned"},"content":{"rendered":"\n

Is there anything more frustrating than typing a query into the search bar of a company\u2019s website, only to get an irrelevant response or, worse, no result at all? It shouldn\u2019t be that hard. That\u2019s why Salesforce is experimenting with Agentforce<\/a>, the digital labor platform, on a new web experience for Salesforce.com that will take the burden off users to find what they\u2019re looking for.\u00a0<\/p>\n\n\n\n

Picture this: Instead of using the search bar to ask a question that \u2014 maybe \u2014 gets answered satisfactorily, you ask Agentforce a question in plain language. It scours the site to answer your question, and then does so, right in the Agent window \u2014 no need to click to another page. If needed, the agent connects you with a human sales development rep (SDR), who can provide a custom quote, make sure a product fits your needs, and so on. Agentforce chat gives the SDR the context they need to further answer your request. <\/p>\n\n\n\n

\n\t
\n\n\t\t
\n\t\t\t

The AI Blueprint: Lessons from ANZ business Trailblazers<\/h2>\n\t\t\t\t\t\t\t

AI is transforming industries faster than ever, delivering more than just efficiencies by driving growth, enhancing customer experiences, and empowering teams. This playbook shares insights from 280+ ANZ executives and seven trailblazing leaders.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

\n\t\t\t\t\tGet the report<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t
<\/div>\n\t\n\t\t\t\n\t\t\"\"\n\n\t\t\n\t\t\t\t\t\"\"\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t\"\"\n\t\t\n\t<\/div>\n\n\n\n

This new experience is miles ahead of onsite search in more fundamental ways, as well. For example, if you type \u201cWho is the CFO of Salesforce?\u201d into the search bar on Salesforce.com, the first result you get is the article \u201cBecoming a Customer-Centric CFO in the Digital Age.\u201d Nowhere in the multiple pages of results does onsite search correctly answer your question.  <\/p>\n\n\n\n

Ask Agentforce the same question, and you get \u201cThe CFO of Salesforce is Amy Weaver. You can read more about her here,\u201d with a link to her bio.  <\/p>\n\n\n\n

That\u2019s a simple example, but imagine a customer searching for information on how to upgrade their service plan. If they don\u2019t get the results they need right away, they may lose patience and bail, taking their business with them. <\/p>\n\n\n\n

This short video shows Agentforce in action. <\/p>\n\n\n\n\n