{"id":67112,"date":"2025-04-28T12:02:54","date_gmt":"2025-04-28T02:02:54","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67112"},"modified":"2025-04-28T12:08:26","modified_gmt":"2025-04-28T02:08:26","slug":"agentic-ai-is-transforming-sales-are-you-ready","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/","title":{"rendered":"Agentic AI is Transforming Sales &#8211; Are you Ready?"},"content":{"rendered":"\n<p>We\u2019ve reached a moment in time when the way we sell has changed forever and it\u2019s all down to the arrival of agentic AI. As those who attended <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/agentforce_world_tour_sydney_2025\" target=\"_blank\" rel=\" noopener\">Agentforce World Tour Sydney<\/a> can attest, this transformative technology promises to revolutionise every aspect of your sales operation.\u00a0<\/p>\n\n\n\n<p>Agentic AI is all about boosting sales performance \u2013 agents carry out tasks on a seller\u2019s behalf in a way that significantly enhances sales results. They are forecasting the future and making decisions with human oversight. Agents can save your business time and energy, while executing tasks that greatly improve sellers\u2019 performance \u2013 a win, win!<\/p>\n\n\n\n<p>The full realisation of agentic AI is found in <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/\">Agentforce<\/a>. Amber Armstrong, Chief Marketing Officer, Sales Cloud, describes Agentforce as the culmination of everything that has gone before it.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cI\u2019m here to tell you that Salesforce was built for exactly this moment. All of our apps, all of the data and all of the AI have added up to Agentforce.\u201d<\/p>\n<\/blockquote>\n<span class=\"citation-role\">Amber Armstrong, Chief Marketing Officer, Sales Cloud, Salesforce<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fagentic-ai-is-transforming-sales-are-you-ready%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Agentic%20AI%20is%20Transforming%20Sales%20%E2%80%93%20Are%20you%20Ready%3F\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Agentic%20AI%20is%20Transforming%20Sales%20%E2%80%93%20Are%20you%20Ready%3F&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fagentic-ai-is-transforming-sales-are-you-ready%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fagentic-ai-is-transforming-sales-are-you-ready%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Agentic AI is Transforming Sales &#8211; Are you Ready?\" https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Meet Agentforce for Sales &#8211; your autonomous AI<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Hear how sales teams with AI agents drive customer success, catch our Sales session from Agentforce World Tour Sydney on Salesforce+. <\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour\/series\/best_of_agentforce_world_tour_sydney_2025\/episode\/episode-s1e3\">Watch now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-biggest-advocates-are-salesforce-s-own-sales-teams\"><strong>Biggest advocates are Salesforce\u2019s own sales teams<\/strong><\/h2>\n\n\n\n<p>Salesforce\u2019s sales teams are walking the talk with Agentforce and are finding a huge array of benefits, not least of which is that time spent on administration tasks has been reduced by 50%.<\/p>\n\n\n\n<p>You can hear from our sales teams and find out how Agentforce is helping them here:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Agentforce is revolutionising Sales for Salesforce\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Y8TJLzAUyGU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>\u201cThe art (of sales) is authenticity. But you can\u2019t be authentic if you don\u2019t have time to do that, that\u2019s where Agentforce comes in,\u201d says Tom Brandon, Regional Sales Director.&nbsp;<\/p>\n\n\n\n<p>\u201cAutonomous agents are taking actions for salespeople, so they can get back to doing what they do best.\u201d<\/p>\n\n\n\n<p>Carolyn Chen, Sales Development Representative, says Agentforce frees her up to spend time focussing on in-depth conversations with clients.&nbsp;<\/p>\n\n\n\n<p>\u201cWe want to have done our research, we want to be that trusted advisor, so you want to go into that conversation being able to show them that you can deliver some kind of value.\u201d<\/p>\n\n\n\n<p>And for those managing sales teams, the coaching data produced after every call&nbsp; provides them with the information they need to develop their team.&nbsp;<\/p>\n\n\n\n<p>\u201cThe goal here is to give reps the support to nail every conversation,\u201d says Tom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sales-operations-revolutionised-with-agentforce\"><strong>Sales operations revolutionised with Agentforce<\/strong><\/h2>\n\n\n\n<p>Data silos and swivel chairs sound painful \u2013 and they are! Just ask Meredith Schmidt, who ran revenue operations for Salesforce for 15 years before switching to product development. Meredith knows exactly where all the pain points are and how to eliminate them through incredible products such as<a href=\"https:\/\/www.salesforce.com\/au\/sales\/revenue-lifecycle-management\/\"> Revenue Cloud<\/a> and Sales Performance Management.<\/p>\n\n\n\n<p>Generating quotes, invoicing customers, paying commissions \u2013 it\u2019s all grist to the mill when managing sales operations. Incredibly important to get right, but time spent on these tactical tasks can take the joy out of your day and leave you with little time for strategic planning and other high level tasks.<\/p>\n\n\n\n<p>As for sellers, not only has their performance been significantly boosted by agentic AI, those responsible for managing their workflow and compensation have had their capability infinitely improved through Sales Performance Management.<\/p>\n\n\n\n<p>This includes faster delivery and greater visibility of compensation, via a mobile app that tells sellers how they\u2019re income is tracking in real time, says Natalie Gloufchev, Regional Sales Director, Salesforce.<\/p>\n\n\n\n<p>\u201cI can be sitting at home on my couch at night and I\u2019m planning my family holiday and I can have a look at how much commissions are trending. Am I taking the kids to the local beach, or am I doing well and I\u2019m going to be able to splurge on a trip to Thailand to that beach resort?\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-there-is-no-need-to-wait-agentforce-is-here\"><strong>There is no need to wait, Agentforce is here<\/strong><\/h2>\n\n\n\n<p>Agentforce is available right here, right now in Australia and New Zealand, across 15 industries. It\u2019s changing the way we sell at Salesforce and it will change the way you \u2013 and your competitors \u2013 sell too.&nbsp;<\/p>\n\n\n\n<p>Maybe you were nonplussed when predictive AI arrived on the scene and then perhaps a little shaken \u2013 but not stirred into action \u2013 by generative AI. But you won\u2019t want to miss the agentic AI wave, it\u2019s AI as it&#8217;s meant to be. <a href=\"https:\/\/www.salesforce.com\/au\/form\/agentforce\/demo\/\">Find out more today.\u00a0<\/a><\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Humans with Agents Drive Sales Success<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Hear how sales teams with AI agents drive customer success, catch our Sales session from Agentforce World Tour Sydney on Salesforce+. <\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour\/series\/best_of_agentforce_world_tour_sydney_2025\/episode\/episode-s1e3\">Wach now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agentforce has arrived &#8211; you will never sell in the same way again.<\/p>\n","protected":false},"author":415,"featured_media":67114,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2452,2468,3285],"sf_content_type":[],"coauthors":[2454],"class_list":["post-67112","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-events","sf_topic-sales","sf_topic-agentforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Agentic AI is Transforming Sales - Are you Ready? | Salesforce<\/title>\n<meta name=\"description\" content=\"Agentforce has arrived - you will never sell in the same way again.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentic AI is Transforming Sales - Are you Ready?\" \/>\n<meta property=\"og:description\" content=\"Agentforce has arrived - you will never sell in the same way again.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-28T02:02:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-28T02:08:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/04\/AdobeStock_534171030.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"3000\" \/>\n\t<meta property=\"og:image:height\" content=\"2000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforce\" \/>\n<meta name=\"twitter:site\" content=\"@salesforce\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/3116597fb93569a20b61fd4fe1a932b8\"}],\"headline\":\"Agentic AI is Transforming Sales &#8211; Are you Ready?\",\"datePublished\":\"2025-04-28T02:02:54+00:00\",\"dateModified\":\"2025-04-28T02:08:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/\"},\"wordCount\":711,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/04\/AdobeStock_534171030.jpeg\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/agentic-ai-is-transforming-sales-are-you-ready\/\",\"name\":\"Agentic AI is Transforming Sales - Are you Ready? 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