{"id":67210,"date":"2025-05-19T12:58:31","date_gmt":"2025-05-19T02:58:31","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67210"},"modified":"2025-05-19T12:58:32","modified_gmt":"2025-05-19T02:58:32","slug":"build-powerful-ai-agents-in-minutes-not-months","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/build-powerful-ai-agents-in-minutes-not-months\/","title":{"rendered":"Build powerful AI Agents in minutes, not months"},"content":{"rendered":"\n

AI has captured the imagination of companies around the world, inspiring a host of new and fresh possibilities. At the recent Agentforce World Tour Sydney event, attendees at the Agentforce: The Agentic Layer for your Business session<\/a> were given a chance to hear from local customers who have already transformed their businesses using Agentforce<\/a>. <\/p>\n\n\n\n

Companies like Fisher & Paykel<\/a> and Magentus<\/a> have embraced Agentforce since its release in late 2024, with Kev Doyle, Regional Vice President at Salesforce, noting that \u201cAussies and Kiwis are leading the world with this.\u201d<\/p>\n\n\n\n

\u201cAgentforce brings you the speed to get this into your business,\u201d Kev explained, \u201cand these human and digital counterparts are working together to drive that next part of transformation for your organisation.\u201d<\/p>\n\n\n\n

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Agentforce World Tour Melbourne is coming<\/h2>\n\t\t\t\t\t\t\t

The agentic era is here, and now is the time to power up with AI agents. Explore expert-led sessions, demos and hands-on training, and find out why businesses are rushing to deploy Agentforce. All in one day, and all for free.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

\n\t\t\t\t\tRegister now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
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AI agents use the data you already have<\/strong><\/h2>\n\n\n\n

When it comes to AI, doing it yourself is incredibly complex.<\/p>\n\n\n\n

Despite the fact that there are plenty of \u201cdo-it-yourself\u201d AI toolkits available and a host of commercial and open-source platforms to choose from, once you download the technology it\u2019s up to your developers, data scientists, marketing executives and other specialists to build AI technology that matches your business needs. <\/p>\n\n\n\n

\u201cI\u2019ve worked with CIOs who have been trying to DIY AI for the last couple of years,\u201d Kevin said. \u201cFast forward 18 months and you have nothing to show for it but a huge expense bill and a roadmap.\u201d<\/p>\n\n\n\n

Agentforce is Salesforce\u2019s answer \u2013 an expansive platform for AI agents that helps companies benefit from AI without having to DIY the technology.<\/p>\n\n\n\n

With Agentforce, companies can quickly begin generating insights and servicing customers by leveraging the full breadth of Salesforce\u2019s functionality, using the same code base, workflows, data and metadata already running in Data Cloud.<\/p>\n\n\n\n

\u201cThe reason why DIY AI doesn\u2019t work and the reason why Agentforce does,\u201d Kevin said, \u201cis because Agentforce is built on the Salesforce platform that you know and love and use on a daily basis.\u201d<\/p>\n\n\n\n

Salesforce is already enjoying the benefits<\/strong><\/h2>\n\n\n\n

Not only did Salesforce develop Agentforce, but we are using it extensively inside our own business.<\/p>\n\n\n\n

As \u2018customer zero\u2019 for Agentforce<\/a>, we have already adopted more than 40 agents that form a digital labour workforce supporting marketing, sales, service, e-commerce and other employees.<\/p>\n\n\n\n

\u201cIt\u2019s everywhere,\u201d Kevin said, \u201cand the real secret is that it\u2019s integrated into the flow of work. With AI-assisted development and testing, users can quickly progress from ideas to configuration, testing, deployment and iteration.\u201d<\/p>\n\n\n\n

\u201cBecause of this, the adoption rate goes through the roof: We can get from \u2018ideate\u2019 to \u2018observe\u2019 in a matter of moments.\u201d<\/p>\n\n\n\n

Agentforce runs Salesforce\u2019s entire help site, handling more than 30,000 conversations per week and resolving 85% of conversations, only bringing in a human when an interaction calls for it. <\/p>\n\n\n\n

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Agentforce: The Agentic Layer for Your Business<\/h2>\n\t\t\t\t\t\t\t

See how companies are unleashing digital labour for every team and workflow.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

\n\t\t\t\t\tWatch now on Salesforce+<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
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Build your own AI agents in minutes<\/strong><\/h2>\n\n\n\n

AI has become a rallying call for executives across Australia and New Zealand, with 96% of executives in a recent YouGov survey<\/a> naming it as a priority for the success of their business over the next 12 months.<\/p>\n\n\n\n

In fact, 45% of executives are experimenting with or piloting the technology this year but as Salesforce AI-Driven Solution Engineering Leader Stephanie (Steph) Snedden explained, turning those projects into business success requires something more.<\/p>\n\n\n\n

\u201cWe need our enterprise agents to be both trusted and accurate \u2013 but the challenge with this is that most businesses are still DIY-ing their AI and as a result 93% of workers do not trust your current solution,\u201d she said.<\/p>\n\n\n\n

Building reliable AI agents with Agentforce is so easy that Steph was not only able to create a working party planner agent on stage in a matter of minutes but also used testing tools to actively optimise its performance in real time.<\/p>\n\n\n\n

As Steph demonstrated, Agentforce\u2019s Assist and Testing Centre capabilities help business leaders verify and tweak an agent\u2019s operation, evaluating it against hundreds of known test cases in an instant and recommending changes that could help it work even better.<\/p>\n\n\n\n

\u201cThis is all possible with tools you\u2019re already familiar with and it\u2019s so quick to deploy that it takes weeks, if not days, to get this live and running,\u201d Steph said. \u201cI now challenge business leaders to start thinking about other possibilities, which are truly endless.\u201d<\/p>\n\n\n\n

Putting AI agents in everybody\u2019s reach<\/strong><\/h2>\n\n\n\n

As the audience at the Agentforce: The Agentic Layer for your Business session<\/a> saw firsthand, AI agents can help customer service staff build new capabilities in no time.<\/p>\n\n\n\n

But it\u2019s not just for customer service: as Avanthika Ramesh, Senior Director for Product Management at Salesforce demonstrated, agents work seamlessly across every part of a company\u2019s environment.<\/p>\n\n\n\n

AI agents \u201care no longer confined to the chat window\u201d and can be embedded \u201ceverywhere, across any workflow,\u201d she said, including applications, websites, workflows and digital channels.<\/p>\n\n\n\n

Because the agents are tightly integrated with corporate data, they can be invoked from flows, events and real time Data Cloud updates<\/a> to help customers build digital labour workforces that engage with customers as effectively as people do.<\/p>\n\n\n\n

\u201cWhether you prefer pro code or no code, every single person in this room can create and customise these agents,\u201d Avanthika said, \u201cwhich means every business can now have agents operating in the background 24\/7\u201d that support employees \u201cto have more meaningful interactions and close more deals.\u201d<\/p>\n\n\n\n

Building One NZ\u2019s Digital Labour workforce<\/strong><\/h2>\n\n\n\n

New Zealand’s largest telecommunications provider, One NZ<\/a>, is using Agentforce to continue delivering industry leading service to its almost three million customers without requiring DIY AI development.<\/p>\n\n\n\n

Speaking onstage at Agentforce World Tour in Sydney, One NZ Chief AI & Data Director Summer Collins explained how the company tapped Agentforce and, using its AI agents\u2019 native access to existing customer databases, rapidly found opportunities to improve its service. Discover how Agentforce and Data Cloud are helping One NZ scale, watch their full story here: <\/p>\n\n\n\n

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