{"id":67450,"date":"2025-06-16T13:50:18","date_gmt":"2025-06-16T03:50:18","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67450"},"modified":"2025-06-17T10:11:20","modified_gmt":"2025-06-17T00:11:20","slug":"agentforce-world-tour-melbourne-is-coming-heres-what-you-can-expect","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/agentforce-world-tour-melbourne-is-coming-heres-what-you-can-expect\/","title":{"rendered":"Agentforce World Tour Melbourne Is Coming \u2014 Here\u2019s What You Can Expect"},"content":{"rendered":"\n

The agentic era has arrived. Step inside Agentforce World Tour Melbourne<\/a> to see what AI was always meant to be \u2014 trusted, autonomous, and working alongside you. Discover how leading businesses are putting AI agents to work, and what it could mean for your team.<\/p>\n\n\n\n

Agentforce World Tour Melbourne<\/a> is your front-row seat to the future of AI, trusted data, and business transformation \u2014 all in one day, and all for free.<\/p>\n\n\n\n

Whether you’re just getting started with Salesforce or already building autonomous AI experiences, this free event at the Melbourne Convention & Exhibition Centre on 25 June will give you the tools, insights and inspiration to go further with Agentforce.<\/p>\n\n\n\n

From financial services to distribution management, businesses across Australia are rethinking how work gets done, and Agentforce is helping lead that change.<\/p>\n\n\n\n

Here\u2019s a look at what\u2019s in store<\/a> \u2014 and why it\u2019s not to be missed.<\/p>\n\n\n\n

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Agentforce World Tour Melbourne<\/h2>\n\t\t\t\t\t\t\t

Discover the possibilities of Agentforce first-hand through product demonstrations, hands-on training and more in our buzzing campground.\u00a0<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

\n\t\t\t\t\tRegister today<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
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Discover what Agentforce can do<\/h2>\n\n\n\n

Agentforce<\/a> is Salesforce\u2019s newest platform layer \u2014 the agentic layer that brings autonomous AI agents to every part of your business.<\/p>\n\n\n\n

From sales outreach and service case handling to marketing personalisation and operational planning, Agentforce helps teams get more done, faster. It\u2019s powered by your data and grounded in trust.<\/p>\n\n\n\n

At Agentforce World Tour Melbourne, you\u2019ll see Agentforce in action through live demos, expert-led sessions and real-world stories. And thanks to a growing library of pre-built skills and natural language instructions in Agent Builder, you’ll learn how teams deploy agents in days, not months.<\/p>\n\n\n\n

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\u00a9 Salty Dingo 2025<\/figcaption><\/figure>\n\n\n\n

Hear from Fisher & Paykel on scaling with AI<\/h2>\n\n\n\n

We\u2019re excited to showcase Fisher & Paykel’s story <\/a>on the keynote stage at Agentforce World Tour Melbourne.<\/p>\n\n\n\n

Known for delivering exceptional customer experiences, the team will share how they\u2019ve reimagined service by putting always-on AI to work alongside their support staff. With Agentforce, they\u2019ve cut call handle times by 50% and expect 65% of routine cases to be handled through self-service, freeing up their team for more complex work.<\/p>\n\n\n\n

You\u2019ll also hear from other industry leaders throughout the day transforming customer and citizen services \u2014 including voices like Victoria Police Inspector Matthew Henderson and EnerSys\u2019 Service Cloud Product Owner, Nicole Ervin.<\/p>\n\n\n\n

It\u2019s a powerful example of Agentforce in action: combining trusted data, AI and automation to extend what humans can do, not replace them.<\/p>\n\n\n\n

Build your first agent on-site<\/h2>\n\n\n\n

The Agentforce experience at World Tour gives you the chance to build your first agent with help from Salesforce experts.a<\/p>\n\n\n\n

Using Agent Builder<\/a>, you can describe what you want the agent to do, like onboarding new customers or generating Tableau dashboards, and instantly see a tailored plan come to life. From there, refine, test and launch \u2014 all without writing a single line of code. The low-code interface is built to be fast, intuitive and easy to use.<\/p>\n\n\n\n

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Revolutionise the way you work<\/h2>\n\t\t\t\t\t\t\t

Experience first-hand how digital labour will transform your business and hear incredible local stories of customer success.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

\n\t\t\t\t\tRegister now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
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Learn from experts across every cloud<\/h2>\n\n\n\n

Whether you work in sales, service, marketing, IT, commerce or analytics, you\u2019ll find insights relevant to your role. Throughout the day, you\u2019ll have access to explore 28+ expert-led sessions<\/strong> and 20+ live demos<\/strong> that showcase how Agentforce is transforming work across industries.<\/p>\n\n\n\n

Don\u2019t miss out on the breakout sessions<\/a> that dive deeper into real-world use cases, strategy and innovation.  Here are a few to look out for:<\/p>\n\n\n\n