{"id":67506,"date":"2025-06-30T09:34:18","date_gmt":"2025-06-29T23:34:18","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67506"},"modified":"2025-06-30T09:58:30","modified_gmt":"2025-06-29T23:58:30","slug":"unlocking-business-potential-the-power-of-agentforce-the-low-code-platform-and-data-security","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/unlocking-business-potential-the-power-of-agentforce-the-low-code-platform-and-data-security\/","title":{"rendered":"Unlocking Business Potential: The Power of Agentforce, the Low-Code Platform, and Data Security"},"content":{"rendered":"\n

In today\u2019s fast-paced business environment, organisations are under constant pressure to innovate and adapt. Salesforce offers a Platform designed to meet these challenges directly with AI-powered employee apps, a low-code platform, and trusted data security services. Here\u2019s how these elements can transform your business operations and drive growth, supported by some industry statistics, and practical use cases.<\/p>\n\n\n\n

1. AI-Powered Employee Apps: Driving Efficiency and Insight<\/strong><\/h2>\n\n\n\n

Salesforce\u2019s AI capabilities, embedded in tools like Einstein, are transforming how employees interact with technology. Developers expect AI agents to significantly boost application development speed (63%), operational efficiency (63%), and creativity and problem-solving (62%).<\/a><\/p>\n\n\n\n

AI-powered apps streamline workflows, automate routine tasks, and can provide actionable insights that are often buried in a multitude of knowledge articles and systems.<\/p>\n\n\n\n

Imagine having an intelligent assistant that can source, derive and summarise this dispersed data in one place and put it in the hands of all employees. Predicting a customer or employee need, suggesting in-context actions and next steps, and generating documents and emails. Salesforce’s Agentforce embeds AI and predictive analytics into its Platform and accelerates an organisation’s ability to realise the benefits rapidly, enhancing productivity and ensuring people can operate at a higher level irrespective of their line of business.<\/p>\n\n\n\n

2. Low-Code Platform: Empowering Innovation Without the Complexity<\/strong><\/h2>\n\n\n\n

Innovation shouldn\u2019t be hindered by the complexities of traditional coding or limited to the technical solutions that enable the Sales and Service functions of a business. Salesforce meets this challenge by extending its world leading CRM through it’s low-code Lightning platform<\/a>, to democratise app development, and enable users with minimal coding experience to create custom solutions tailored to their unique business needs.<\/p>\n\n\n\n

The State of IT: AI and App Development found that 80% of IT organisations are now using lowcode\/no-code development tools<\/a>. This approach not only accelerates the development process but also empowers departments to build and deploy applications quickly. When doing this on a safe, trusted, and scalable platform like Salesforce it also ensures appropriate governance and controls are in place to manage innovation and not create point solutions or increase complexity and management overhead. Gartner has noted that by 2025, 70% of new applications developed by organisations will use low-code or no-code technologies, up from less than 25% in 2020.<\/a><\/p>\n\n\n\n

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State of IT: AI and App Development<\/strong><\/h2>\n\t\t\t\t\t\t\t

AI agents are expected to significantly boost application development speed, operational efficiency, and problem solving. Read the guide to discover more breaking insights<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

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Low-code platforms play a critical role in reducing technical debt\u2014a common issue in many organisations. Technical debt accumulates when quick fixes or custom coded solutions are implemented to meet immediate needs, leading to more complex and costly maintenance over time. By using a low-code platform, organisations can:<\/p>\n\n\n\n

Streamline Development: <\/strong>Low-code tools facilitate the creation of modular, reusable components, reducing the need for repetitive coding and making it easier to update and maintain applications. This reduces the accumulation of complex, legacy code that often contributes to tech debt.<\/p>\n\n\n\n

Enhance Flexibility:<\/strong> With a low-code approach, changes and enhancements can be made more rapidly and efficiently. This agility helps prevent the buildup of obsolete or inefficient code that can become a burden as business needs evolve.
Improve Collaboration: Low-code platforms often feature user-friendly interfaces and collaborative tools that bridge the gap between technical and non-technical users. This enhances communication and alignment between business and IT teams, leading to more maintainable and well-documented solutions.<\/p>\n\n\n\n

Here are some practical use cases where low-code apps with embedded AI can make a significant impact:<\/p>\n\n\n\n