{"id":67532,"date":"2025-07-08T13:48:39","date_gmt":"2025-07-08T03:48:39","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67532"},"modified":"2025-07-08T14:00:29","modified_gmt":"2025-07-08T04:00:29","slug":"highlights-from-agentforce-world-tour-melbourne","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/highlights-from-agentforce-world-tour-melbourne\/","title":{"rendered":"Highlights from Agentforce World Tour Melbourne"},"content":{"rendered":"\n

Agentforce World Tour Melbourne brought together more than 3,000 attendees to experience what AI was always meant to be: trusted, autonomous, and working alongside us.<\/p>\n\n\n\n

From the global debut of Agentforce 3<\/a> to standout local customer stories from Fisher & Paykel, Sutton Tools, Medibank, and Victoria Police, the day was a masterclass in how humans and agents can work together to create better business outcomes \u2014 fast.<\/p>\n\n\n\n

Across keynotes, breakout sessions, hands-on demos and real-world customer stories, the event showcased the power of AI agents already in action. Teams are delivering results, scaling operations and shaping the future of work today.<\/p>\n\n\n\n

Unveiling Agentforce 3: The digital labour platform<\/h2>\n\n\n\n

The headline announcement from the keynote was the unveiling of Agentforce 3<\/a> \u2014 the world\u2019s first AI agent platform built for business.<\/p>\n\n\n\n

\"Agentforce\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n

Designed to help organisations build, manage and scale a hybrid workforce, Agentforce 3<\/a> gives teams the tools to work smarter and move faster. It\u2019s a powerful new chapter in Salesforce\u2019s mission to help every organisation increase productivity and customer success.<\/p>\n\n\n\n

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Get started with Agentforce<\/h2>\n\t\t\t\t\t\t\t

Meet Agentforce, your complete AI system bringing data, automation and AI agents together to help your business work smarter.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

\n\t\t\t\t\tLearn more<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
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With Command Centre, businesses get a real-time view of agent performance \u2014 including how agents are operating, what actions they\u2019re taking, and where support or optimisation might be needed. <\/p>\n\n\n\n

AgentExchange, Salesforce\u2019s growing marketplace of ready-to-deploy agent skills, now supports Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication. This allows agents to safely exchange information and collaborate \u2014 across apps, departments or even businesses \u2014 while maintaining context and trust.<\/p>\n\n\n\n

For teams just getting started, pre-built industry actions make it easy to deploy agents fast and start seeing value on day one. These out-of-the-box capabilities allow agents to perform high-value tasks in areas like service resolution, customer onboarding, forecasting and reporting \u2014 all without custom code.<\/p>\n\n\n\n

Agentforce 3 sits at the heart of the Salesforce Platform, bringing AI, data, and automation together to extend what teams can do, without increasing complexity.<\/p>\n\n\n\n

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