{"id":68141,"date":"2025-09-04T14:02:47","date_gmt":"2025-09-04T21:02:47","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=68141"},"modified":"2025-12-01T21:08:29","modified_gmt":"2025-12-01T10:08:29","slug":"salesforce-employees-using-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/salesforce-employees-using-ai\/","title":{"rendered":"5 Ways Salesforce Employees Are Using AI To Innovate and Redefine Work"},"content":{"rendered":"\n

Imagine every meeting feeling like a taxing, high-stakes juggling act. For Amy Wood, manager of accessible events and real estate\/travel at Salesforce, this was her reality. As a deaf individual who relies on captions, Wood struggled to keep up with the fast-paced conversations in meetings. She divided her attention between reading captions, jotting down notes and trying to stay present, an exhausting and often ineffective process. Now, Wood is taking back control.<\/p>\n\n\n\n

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Wood uses Agentforce<\/a>, Salesforce’s agentic AI platform for employees and customers, to help manage her day-to-day work. With Agentforce\u2019s meeting summary feature, Wood no longer has to choose between taking notes and being an active participant.<\/p>\n\n\n\n

The AI captures all the meeting details and even allows her to ask clarifying questions to a summary document later, freeing her to be fully present and collaborate with colleagues in real time.<\/p>\n<\/div>\n\n\n\n

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No longer tied to transcribing, Wood is able to engage more proactively, knowing that Agentforce will be there to support and help her unlock her full potential.<\/p>\n\n\n

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AI hasn\u2019t quietly reengineer my day. It\u2019s done it loudly. It\u2019s freed me to show up fully in meetings, be more present and has moved me from catching up to keeping up.<\/em><\/p>\n<\/blockquote>\nAmy Wood, Manager of Accessible Events & Real Estate\/Travel, Salesforce<\/span>\n