{"id":68155,"date":"2025-12-01T20:36:16","date_gmt":"2025-12-01T09:36:16","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=68155"},"modified":"2025-12-01T20:36:18","modified_gmt":"2025-12-01T09:36:18","slug":"ai-agent-evaluation","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/ai-agent-evaluation\/","title":{"rendered":"How Do You Know if Your AI Agent Is Doing a Good Job?"},"content":{"rendered":"\n

Congratulations! You deployed your first AI agent<\/a> and it\u2019s out there, doing its job, streamlining your workflows and helping your employees work smarter. You\u2019re tracking the engagement metrics and escalation rate KPIs. But you still might wake up in the middle of the night, wondering, \u201cHave I got enough data to know if my agent is doing a good job?\u201d 

The more insights you have, the more quickly you can make improvements \u2014 which is why a lot of people are asking the same question. \u201cWe\u2019re still in very early days, measuring these agents,\u201d said Jesse Luke, senior manager, data enablement, web, at Salesforce. \u201cIt\u2019s a process everyone is going through.\u201d 

But there are<\/em> ways to measure the quality and effectiveness of your AI agents\u2019 work, starting with the KPIs you put in place at deployment. There are also Salesforce tools \u2014 including some on the horizon \u2014 to help you to assess your agent\u2019s performance.<\/p>\n\n\n\n

What does an effective AI agent look like? <\/h2>\n\n\n\n

A good agent doesn\u2019t just answer customers\u2019 or employees\u2019 questions. It solves people\u2019s problems. The best agents do this seamlessly. <\/p>\n\n\n\n

\u201cHow do you know you\u2019re working with a good AI agent vs. a mediocre one?\u201d Mike Murchison, CEO of Ada, asked<\/a> on LinkedIn. \u201cGood AI should feel like the best server at your favourite restaurant.\u201d <\/p>\n\n\n\n