{"id":68906,"date":"2026-02-26T14:34:09","date_gmt":"2026-02-26T03:34:09","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=68906"},"modified":"2026-02-26T14:34:11","modified_gmt":"2026-02-26T03:34:11","slug":"agentforce-world-tour-sydney-2026","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/agentforce-world-tour-sydney-2026\/","title":{"rendered":"Agentforce World Tour Sydney 2026: Humans and AI Working Together in the Agentic Era"},"content":{"rendered":"\n

Last year, our conference focused on the possibility of AI<\/a>, while this year marked a clear shift. In 12 short months, the conversation moved from what business could look like with AI to how organisations are already embedding AI agents<\/a> into everyday operations.<\/p>\n\n\n\n

Recent IDC research<\/a> found Australian and New Zealand workers estimated they can save 32 per cent of their typical workday by leveraging AI tools to handle routine tasks. This statistic was brought to life through a vibrant lineup of Agentblazers who are pioneering the use of AI to transform their business processes and drive innovation, including more than 80 customer speakers and 50 partner speakers.<\/p>\n\n\n\n

Across more than 140 sessions, 50 demos, and five hands-on experiences, the emphasis this year was on practical execution. Big questions like how to manage governance, data security, scalable architecture, and industry-specific use cases took centre stage. <\/p>\n\n\n\n

These questions sparked insightful discussions around the structural shift in how modern businesses are operating \u2013 specifically, how humans and AI agents are now working together, and how the Agentforce 360<\/a> platform can support this collaboration.<\/p>\n\n\n\n

In this article, we\u2019ll recap the key moments from the day, highlight the biggest takeaways, and explore what it means to become an \u2018Agentic Enterprise<\/a>\u2019.<\/p>\n\n\n\n

If you missed any of the sessions or need a refresher, you can stream them on Salesforce+<\/a>.<\/p>\n\n\n\n

From digital workforce to agentic enterprise<\/strong><\/h2>\n\n\n\n

To open the day, Frank Fillmann, General Manager ANZ and Country Leader at Salesforce, presented how leading organisations are redesigning the way work gets done with AI agents.<\/p>\n\n\n\n

The keynote explored what it means to operate as an Agentic Enterprise. This means going beyond using AI tools and designing systems where humans and AI agents work together in defined roles.<\/p>\n\n\n

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The challenge is scarcity is the reality that we\u2019ve always lived in. That\u2019s why when we say agency is going to change everything. This is technology that can think, reason, act and provide elasticity and abundance to solve problems that we never thought were possible.<\/em><\/p>\n<\/blockquote>\nFrank Fillmann, General Manager at ANZ<\/span>\n