Dominic Quin is the Director of Digital Transformation at Fonterra. Starting his career over 20 years ago in the UK, he has an extensive career in Consumer Marketing – across Packaged Goods, Retail and Leisure & Entertainment Sectors. Having also worked in both Australia and NZ, he's spent the last 8 years at Fonterra in Executive Marketing, Innovation and Digital Transformation roles. Most recently, Dominic was the Director of Global Marketing Services, responsible for delivering insight led marketing best practice and digital technologies pan-Fonterra.

Nigel is the GM Customer Success at Xero, leading the award winning Customer Experience, Curriculum and Content teams. His teams present knowledge, enable community collaboration, and provide digital support to the exponentially growing customer base. The team members can be found all over the world with presence in NZ, Australia, the UK and United States enabling Xero to maintain a deep link with customers globally.

Nigel has created a continuous improvement culture, leveraging best of breed solutions, such as Service Cloud, to find more effective and scalable ways to manage the explosion in customer demand. Holding firm on digital only channels, and avoiding inbound phone calls, has fed the innovation and driven significant efficiency into the operating model.
Prior to Xero Nigel worked at Inland Revenue and was responsible for the transformational change enabled by the introduction of speech recognition and voice biometrics solutions. These solutions remain best practice case studies providing simplified servicing for all NZ Citizens and ignited his interest in designing and operating customer centric service models.

As a member of the Waste Management executive team, I am driving improvements in customer experience, in particular transforming our digital service delivery. I lead the customer service, sales and marketing functions, support customer sustainability objectives, drive marketing and brand strategy and ultimately deliver sustainable, profitable and long term growth for the business.
Chris is the Chief Operating Officer at Paymark - New Zealand’s leading electronic payments company.  Chris is responsible for Customer Operations, the customer-facing channels and operational teams that deliver and support the products and services used by over 80,000 businesses around NZ.  Chris’ focus is on Paymark’s digital transformation and has leveraged solutions like Salesforce to simplify ways of working, gain a deep understanding of Paymark’s customers and empower his teams to provide award winning customer service.  Chris has over 16 years experience in product, marketing and operations and has held leadership roles in the payments and telecoms sector, both within New Zealand, the UK and Hungary.
Mark leads the Business Marketing Team for Spark NZ. His teams are responsible for strategic programmes including Customer Marketing, Customer Experience and Digitisation - key programmes that are driving Spark’s ongoing transformation around the customer. Prior to joining Spark in 2015, Mark spent 5 years in San Francisco as CEO of a social media analysis and big data startup.

Russell started TwoHundredAndTwenty 2 years ago. It is a niche consultancy focussing on Contact Centre and Customer Services teams as part of an organisations strategic and operational plans.  

TwoHundredAndTwenty helps companies help their customers by focusing on the how people, process and technology intersect to provide an improved and profitable Customer Experience. Russell is currently consulting with New Voice Media the Number 1 rated CTI solution on the Salesforce App exchange.

Prior to founding TwoHundredAndTwenty, Russell led Customer Service, Contact Centre, Online and Social Media teams in the UK, USA, the Philippines and New Zealand for NTL, Virgin, Vodafone, Spark, New Zealand Post, The Warehouse and Westpac.


Tom is the Area Vice President of Commercial Sales at Salesforce, responsible for managing the commercial sales business across Australia and New Zealand. Tom is looking to help mid tier organisations use technology as an enabler to find their next phase of growth. Tom is passionate about Cloud Computing and a compelling evangelist.

Tom has 14+ years of experience in the Software as a Service (SaaS) industry, specialising in direct sales, managing the channel, and scaling the commercial sales business across multiple countries within the APAC region. Tom has seen the industry evolve and transform. He brings a unique set of insights on where the industry has come from and where it is heading.

Shaun is the Director of Business Development at Soul Machines, based in Auckland, New Zealand. Shaun has a decade of experience in Silicon Valley, where he worked in field sales at Verizon Enterprise Solutions,, and MuleSoft. Prior to starting his technology career Shaun played rugby in the 1999 Rugby World Cup for the US National team and had a brief stint in the NFL. His role at Soul Machines is to build partnerships and work with large Enterprise and Government customers, to bring their first digital employees to life.

Anna Loughnan began her Salesforce career in 2008, supporting Spark’s international unit (TNZI) with their Salesforce implementation. She has been with Spark’s Wholesale division since 2012, managing and growing their Salesforce instance, which has expanded to include customer communities and website hosting.

Anna is a certified Salesforce administrator, and an active Trailhead participant, having recently achieved Expeditioner rank (50 badges). She plans to achieve Trailblazer greatness by achieving 100 badges and Ranger rank by Dreamforce 2017!

Anna is a founder and co-leader of the Wellington Salesforce User Group, which continues to expand.

Anna will be attending Dreamforce in San Francisco in November, for the fifth time, and continues to build her worldwide Salesforce network.

Gareth has 15 years executive management experience leading and transforming sales teams, across diverse portfolios and multiple revenue streams. Most recently he led the largest sales transformation programme in the history of Fairfax New Zealand (400+ FTE). In his current role Gareth holds revenue responsibility for New Zealand’s 4th website, as well as social media site and Fairfax’s print portfolio including The Dominion Post, The Press and Sunday Star Times.

Di Terry joined salesforce in October 2007. Ms Terry is currently serving as Vice President APAC for Solution Engineering for the commercial business unit. This encompasses responsibilities for consultants who are charged with helping customers meet their cloud computing requirements through the Salesforce Customer Success Platform.

Di brings more than 15 years of technology sales, CRM domain expertise, business consulting and management experience to her role at Salesforce. She is a recognised thought leader and is also a spokesperson for Gender diversity.

Previously she was leading a large industry verticalised team of solution engineers in Europe based out of the London office for three years. For the two years prior to that she grew and led an excelling team of solution engineers covering the Australia & New Zealand territory.

She also has award winning vast experience in the field with prospects & customers working as a solution engineer herself covering all industry verticals for many years at both Salesforce and Oracle.

Ms Terry holds a Bachelor of Information Technology from Griffith University on the Gold Coast.