Russell started TwoHundredAndTwenty 2 years ago. It is a niche consultancy focussing on Contact Centre and Customer Services teams as part of an organisations strategic and operational plans.
TwoHundredAndTwenty helps companies help their customers by focusing on the how people, process and technology intersect to provide an improved and profitable Customer Experience. Russell is currently consulting with New Voice Media the Number 1 rated CTI solution on the Salesforce App exchange.
Prior to founding TwoHundredAndTwenty, Russell led Customer Service, Contact Centre, Online and Social Media teams in the UK, USA, the Philippines and New Zealand for NTL, Virgin, Vodafone, Spark, New Zealand Post, The Warehouse and Westpac.