8:00 – 9:00 a.m.
Registration
 
9:00 – 9:10 a.m.
Welcome & Introduction
James Johnson, Regional Director Customer Success & Retail Practice, Salesforce Commerce Cloud
 
9:10 – 10:00 a.m.
Executive Keynote
Jeff Barnett, CEO, Salesforce Commerce Cloud & David Dennings, General Manager Platform & Technology, Surfstitch
 
10:00 – 10:20 a.m.
Industry Keynote
Stephen Kulmar, CEO, RetailOasis
 
10:20 – 10:35 a.m.
Community Outreach Keynote
Ian Johnson, STREAT
 
10:35 – 11:00 a.m.
Morning Tea in Customer Success Expo
 
11:00 – 11:40 a.m.
Salesforce for Retail
Dwight Moore, VP Retail, Salesforce & Nathan Bush, Group Digital Manager, Super Retail Group
 
11:40 – 12:00 p.m.
Product Roadmap & Demo
Lars Rabe, VP Customer Success, Salesforce & Hannah Egan, Product Marketing Manager, Einstein, Salesforce
 
12:00 – 12:50 p.m.
Lunch in Customer Success Expo
 
12:50 – 1:25 p.m.
 
 
 
1:25 – 2:00 p.m.
 
 
 
2:00 – 2:35 p.m.
 
 
 
2:35 – 3:10 p.m.
 
 
 
3:10 – 3:45 p.m.
 
 
 
3:45 – 4:00 p.m.
Afternoon Tea in Customer Success Expo
 
4:00 – 4:30 p.m.
Retail Leaders Panel
Facilitated by Paul Greenberg, Founder and Executive Director, NORA
 
4:30 – 5:20 p.m.
Locknote
Kevin Sheedy, Australian Icon, Philanthropist and AFL Legend
 
5:20 – 5:30 p.m.
Closing Thoughts
Andrew Antal, Director of Marketing APJ, Salesforce Commerce Cloud
 
5:30 – 6:30 p.m.
Networking Drinks in Customer Success Expo sponsored by Braintree