and Portera Partner to Expand Web Service Offerings

Strategic Alliance Will Provide An Integrated Front-Office Solution for Professional Services Organizations

SAN FRANCISCO, CA — June 11, 2001 —, the worldwide market leader in online customer relationship management (CRM), today announced a strategic partnership with Portera, the leading vertical service provider (VSP) for the professional services industry, to increase and enhance the online services they offer to professional services and consulting companies. Now, professional services organizations can purchase CRM and professional services automation (PSA) as an integrated, subscription-based service that provides rapid return on investment (ROI).

Through this partnership, the two companies can provide their existing and potential consulting and professional services customers with a robust, easily implemented solution capable of meeting all of a company's front-office needs. In addition, customers will receive the added benefits of an online service, exploiting the process efficiencies of an integrated solution without incurring the risk and lengthy time to value typically associated with enterprise software implementations.

"We believe the future for enterprise software is online delivery," said John Dillon, president and CEO of "Through this partnership with Portera, professional services companies will have a powerful, scalable and reliable online CRM service to complement their online professional services automation within days without the risk and hassle of traditional enterprise software."

"Portera and are pioneers in the development and delivery of subscription-based enterprise software," said Gary Steele, CEO of Portera. "This model is perfectly suited to the professional services industry. Customers can pay as they go and focus on doing billable work for their clients."

With, companies realize the benefits of CRM across their organizations almost immediately and begin to see an impressive ROI within months. As the first complete CRM service to be offered online, was created to help companies improve productivity, maximize efficiency and enhance long-term relationships with their customers. Portera's ServicePort suite of PSA applications delivers the software functionality professional services organizations need to effectively manage their finances, resources, projects and relationships — leaving more time to focus on revenue-generating activities.

For more information on how to purchase the Portera/ joint solution, please contact business development at 415-901-7035 or Portera sales at 1-888-263-8482.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).