to Host Financial Analyst Day and Summer '04 Launch

Event to be Webcast from the New York Stock Exchange on Wednesday, July 21, 2004

SAN FRANCISCO, Calif. - July 14, 2004 - (NYSE: CRM), the market share leader of enterprise application services that allow organizations to easily share customer information on-demand, today announced that it will host a Financial Analyst Day and Summer '04 Product Launch on Wednesday, July 21, 2004 at the New York Stock Exchange. The event will take place from 9:00 a.m. until approximately 1:00 p.m EDT. A webcast of the event can be accessed live over the Internet at A replay will be available through July 28, 2004 by accessing the same Web site.

Agenda for the event and webcast:
9:00 Registration
9:30-10:45 Corporate Overview/Q&A
11:00-1:00 Summer '04 Product Launch and Customer Panel/Q&A

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).