Delivers the AppExchange and Winter '06, Heralding the Arrival of The Business Web

AppExchange On-Demand Platform Unleashes the Power of the On-Demand Community: Industry Leaders Adobe, Business Objects and Skype Are Part of the More Than 150 On-Demand Application Listings Now Available

More than 1,500 AppExchange Application Installations Have Taken Place in the first Seven Days

SAN FRANCISCO — January 17, 2006 — (NYSE: CRM), the technology and market leader in on-demand customer relationship management (CRM), today welcomed the on-demand community to The Business Web. Announcing the general availability of the AppExchange, the world's first on-demand platform and directory, and Winter '06, the 19th generation of its industry-leading family of on-demand CRM solutions, is unleashing the power of the on-demand community, and ushering in a new era of innovation, collaboration and freedom for on-demand business on the Web.

The Business Web is comprised of a network of on-demand applications, services, components and development efforts that enable customers to run their entire business on demand. The Business Web is made possible by software-as-a-service, new Internet and technology standards, and design principles that foster innovation, collaboration and democracy. Developers and vendors are able to rapidly deliver new features and components that can be mashed together, integrated, and constantly evolved by other developers, users, customers and partners - and can be deployed quickly and easily on demand.

To provide the security, availability, reliability and scalability necessary for ubiquitous use and adoption, The Business Web requires operational core competencies delivered by a new platform to guarantee businesses can run more effectively through the Web than traditional software.

With its single data model, extensive security, scalability, resilience and open APIs and development environment, the AppExchange is the on-demand platform that communities of users are plugging in to today for the infrastructure needed to take full advantage of The Business Web.

The arrival of The Business Web marks a stark contrast to the traditional software model, which relies on monolithic providers controlling the pace of innovation, with customers waiting impatiently for new features and upgrades and responsible for their own integration and implementation.

"Welcome to The Business Web," said Marc Benioff, Chairman and CEO, "The AppExchange is nothing short of a revolutionary platform for doing business on the Web. One only has to look at the impressive AppExchange partner listing to clearly see the computer industry shifting to the on-demand model. The AppExchange and our on-demand partners represent billions of dollars in company resources devoted to managing and sharing business information on demand. The exceptional power, ease of use, and quick integration and implementation of on-demand solutions continue to drive this revolution forward, from its roots in CRM across the rest of the enterprise. With its ability to leverage the creativity of our entire extended community of success, The Business Web truly is The End of Software."

The AppExchange Revolution
As the world's leading on-demand application sharing service, AppExchange provides a complete environment that enables developers and partners anywhere in the world to develop, publish, market, and distribute their products to a global audience and instantly engage with's 18,700 customers and 351,000 subscribers. Applications built for the AppExchange are run entirely on demand, eliminating the need for developers or partners to create and manage their own data center or infrastructure. Partners benefit from's world-class security, scalability and reliability for their solution through a service.

Applications on the AppExchange will not only dramatically extend's on-demand CRM application portfolio but also include diverse new areas such as finance, electronic signatures, document management, project management, credit and collections, mobile workforce management, data cleansing, professional services management, human resources and many, many others. There is no charge for trying applications or using the AppExchange. Applications from partners will typically require a fee; those authored by are currently offered free of charge. does not take a commission on the sale of applications from partners.

The AppExchange now offers more than 150 on-demand business application listings created by, its customers, developers and partners, including new applications from Adobe, Business Objects, Skype and many others. Together with on-demand partner solutions on the AppExchange,'s newest generation of products gives customers the ability to easily manage and share all their business information on demand.

New on-demand applications are now available from Adobe, Ascendus, Big Machines, CastIron, ClairMail, Comergent, D2Aligned, DreamFactory, Eloqua, Factiva, Forcelogix, GOT Corporation, Harte-Hanks Trillium Software, iAnywhere, InsideScoop, Intacct, Logotec Engineering, MarketSync, Message Secure, NetSales, NextMark, ObjectPublisher, OpenAir, Payment Processing Inc., the Payroll Company, Pervasive Software, Remend, Rigpa Technology, SalesCentrix, Select Selling, Sendia, ShareMethods, Skype, Spoke, SuccessFactors, studentforce, Talisma, USA.NET, Vertical Response, Visual Mining and many others.

More than 75,000 test drives of these and many other AppExchange applications took place while it was in preview mode. In its first week of availability to existing customers, 1,500 installations were completed. For more information on today's partner announcements, please visit

Winter '06 Launch
Announced at's Winter '06 launch events, held January 17 in San Francisco, January 24 in London, and Tokyo, and February 14 in Singapore, Winter '06 is now available to all 18,700 customers and 351,000 paying subscribers worldwide.'s on-demand model automatically delivers the new benefits and features of Winter '06 to the entire customer base at no additional cost. In addition, all existing customizations and integrations seamlessly migrate to the new release. Winter '06 is available in Personal, Team, Professional and Enterprise Editions, allowing customers to select the best product for their size of implementation and enterprise.

" Winter '06 provides the sophisticated CRM features that a large, global enterprise such as SunGard requires but with an interface that is user friendly and easy to configure. SunGard's adoption of has been rapid and has helped us experience productivity gains in managing our pipeline," said David Webber, vice president, SunGard (, a global leader in software and processing solutions for financial services, higher education and the public sector.

Winter '06 Product Details

  • Next Generation User Interface - The new UI is cleaner and more intuitive, allowing subscribers more time to focus on their customers or their on-demand business information. will also continue to offer its current classic user interface if customers are not ready to make the switch.
  • Territory Management - With a powerful, rules-based assignment engine, territory management aligns sales and support teams for key markets and opportunities, maximizing efficiencies.
  • Integrated Campaign Builder - This feature streamlines the campaign creation process, with an integrated segmentation wizard delivering improved marketing campaigns for higher return on investment.
  • Customizable Forecasting - Designed for complete flexibility and accuracy, customizable forecasting enables creation of reports by quantities, reps, timeframes, and other metrics, all easily tailored to specific customer needs.
  • Streamlined Analytics - For better decisions with speed and confidence, new analytics enhancements include report search, new views and customizations.
  • Outlook Edition 2.0 - The new version includes integrated sync for improved user productivity, an enhanced UI, improved navigation and stronger Admin control and options.
  • Offline Edition 2.0 - Completely re-engineered architecture with unlimited data volumes, field-level conflict resolution, and leads and custom related lists.
Salesforce Sandbox
Along with the release of Winter 06, announces the availability of Salesforce Sandbox. The Salesforce Sandbox provides "one-click" access to create a fully replicated, highly scalable on-demand customer replica environment for customization, integration, testing, development and training purposes. Salesforce Sandbox is available as an additional option for Enterprise Edition customers for $25 per month per existing Enterprise Edition user. Customers also have the option of purchasing the configuration-only version of Salesforce Sandbox, without data, for $18 per month per existing Enterprise Edition user.

Salesforce Service & Support 2.0 Salesforce Service & Support 2.0 is a fully integrated multi-channel service solution with built-in integration, all delivered with the full benefits of on-demand. Salesforce Service & Support 2.0 contains more than 50 new features that dramatically improve agent efficiency, ease of use and functional completeness that extend the customer's return on investment, including:

  • Agent Console - Provides a consolidated interface developed with AJAX for the fastest and easiest agent experience.
  • Suggested Solutions - For improving agent productivity and reducing calls, Suggested Solutions automatically finds and presents the best solution to cases. It includes self-learning technology to improve accuracy with use over time.
  • Open Computer Telephony Integration (CTI) - Includes CTI integration with leading telephony vendors.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).