Customers in Australia can access the Salesforce Customer Success Platform on the AWS Sydney Region
Salesforce is the #1 CRM provider in Australia according to Gartner's market share report, based on 2016 total software revenue*
Australian customers of all sizes, including icare and Telstra, are leveraging Salesforce to connect with their customers in entirely new ways
Sydney, Australia — October 17, 2017 — Salesforce (NYSE: CRM), the global leader in CRM, today announced that it is now live on Amazon Web Service (AWS) Cloud infrastructure in Australia. As part of its strategic partnership with AWS, customers in Australia can access the Salesforce Customer Success Platform—including Sales Cloud, Service Cloud, Salesforce Platform, Community Cloud, Analytics Cloud, Financial Services Cloud and more—on the AWS Sydney Region.
Salesforce is now the #1 CRM provider in Australia according to Gartner's market share report, based on 2016 total software revenue. icare and Telstra are the first Australian Salesforce customers to access the Salesforce Customer Success Platform on the AWS Sydney Region. Both customers have partnered with Salesforce to help them drive digital transformation in their businesses and get closer to their customers.
Comments on the News
“Salesforce’s partnership with AWS allows us to bring new infrastructure online more quickly and efficiently with one of the most trusted, reliable and resilient public clouds,” said Randy Kern, EVP Infrastructure Engineering and Chief Infrastructure Officer, Salesforce. “As the global leader in CRM, we remain focused on enabling companies in Australia and around the world to use Salesforce to transform every customer experience.”
“APAC is one of the fastest-growing regions for Salesforce — the growing shift to cloud and demand for digital transformation is driving unprecedented growth for us in Australia,” said Mark Innes, EVP and General Manager, Salesforce Asia Pacific. “With the availability of Salesforce on AWS in Australia, we’re poised to further accelerate innovation, business transformation and success for our customers and partners.”
“The most innovative and successful Australian enterprises have been leveraging the combined capabilities of the AWS and Salesforce platforms to transform their businesses for many years. The availability of Salesforce’s Customer Success Platform on the AWS Sydney Region is a very significant milestone that will help Australian customers to fully leverage the scale, security and reliability of the AWS Cloud,” said Paul Migliorini, Managing Director, Amazon Web Services Australia and New Zealand.
“Telstra Enterprise has partnered with Salesforce to help our team digitally transform the way we serve our enterprise and government customers,” said Martijn Blanken, Group Managing Director, Telstra Enterprise. “Customer expectations are changing and Salesforce will play a key role in helping us better serve our customers through both face-to-face and digital interactions. This will allow Telstra Enterprise to consistently deliver world-class experiences and outcomes for our customers.”
“icare leverages the Salesforce Customer Success Platform to deliver world-class insurance and care services across NSW,” said Rob Craig, Chief Operating Officer, icare. “Being one of the first customers in Australia to access Salesforce on the AWS Sydney Region means icare can easily expand upon the way we serve the businesses, people and communities in NSW.”
AWS and Salesforce’s Global Strategic Alliance
AWS and Salesforce formed a strategic alliance to simplify and expand how customers capture, analyze and take action on data, delivering five service integrations for mutual customers. Additionally, as part of the alliance, Salesforce selected AWS as its preferred public cloud infrastructure provider. In addition to Australia, Salesforce is also leveraging AWS infrastructure to support its growing customer base in Canada, as part of its international infrastructure expansion.
*Gartner, Market Share: All Software Markets, Worldwide, 2016, 14 April 2017