With efficiency and visibility at the core of their transformation, EECA turned to the cloud.
Moving at speed is something that many government organisations face, as well as a need to balance efficiency, scale, and agility alongside it. And grants funding comes with a heightened level of visibility, meaning teams have to be ready to answer data calls for government, press briefings, public inquiries, and more.
As the team turned to running WKH on the cloud, they were focused on the following objectives:
- Centralise and streamline the grant distribution process.
- Leverage automation and self-service capabilities for activities like eligibility reviews, status updates, claim submissions, and more.
- Deliver real-time visibility and dashboards that can be used to track progress, provide and inform forecasting, and strengthen communications.
Small changes can have big impacts.
The independent Warmer Kiwi Homes Study by Motu found that 87% of people who had heat pumps installed under the programme reported an improvement in comfort, and 81% reported being more satisfied with their home. 47% also reported less damp in the home and over 65% reported no longer having to restrict their heating use due to the cost. Healthier homes translate into healthier communities, lowering state healthcare costs and increasing economic productivity by minimising missed work and school days.
The study found that every $1 dollar invested in WKH returned more than $4 worth of benefits.
"The WKH programme is focused particularly on helping people who require financial assistance to make these upgrades to their homes and move away from less efficient heating options. In the end, not only are people living in healthier homes, but they're also emitting less carbon. It's a win-win," explained Brash.
Nepia and team needed a way to manage the distribution of funds – everything from application intake to eligibility review, funds disbursement, and reporting – across government and industry alike. "We wanted a solution that was going to be as configurable as possible for the Warmer Kiwi Homes team, as well as an extended grants functionality for our wider business," said Nepia. "We wanted a centralised platform with automated workflows that could be configured to respond to changes over time. We wanted a system that enabled data to be shared between EECA and our partners seamlessly so that everyone could understand where grant funding was having the most impact at any point in time. We wanted a system that could give us the ability to learn and replicate best practices quickly.”
EECA builds a grants management platform that provides a connected end-to-end experience and visibility.
EECA deployed a grants and claims system on Salesforce Customer 360 for government. The new system gives them the tools to digitise the application process, streamline review and approvals of eligible applicants, maintain real-time visibility of applications underway, award funding, and automate post-project auditing - operationalising the Warmer Kiwi Homes programme end-to-end.
Here's how it works.
A customer checks their eligibility for a heating or insulation grant via an API linked eligibility checking webform on EECA's website. Taking less than five minutes to fill out, the logic-driven form guides customers through eligibility and housing information, capturing the information they submit in a personalised Contact record in Public Sector Solutions for Grants Management.
