Most recently, A Team Tuition has had to adapt and find new ways of supporting students in response to COVID-19. The disruption to the education system has been unprecedented with schools across almost all states and territories moving curriculum online and parents encouraged to keep their children at home. It has been a challenge for students at all levels, as well as for parents and teachers who have been working doubly hard to ensure children continue to learn.
Recognising this disruption and knowing that many students would need tutoring to get through this time, McEvoy made the decision to move all tutoring online.
“Our entire team moved online the third week of March and while there were a few early concerns from parents about how tutoring online would work, we’ve not had any issues. I couldn’t imagine being able to do this a year ago, but today our processes are mature and we have Salesforce to provide transparency of what’s happening,” said McEvoy.
While some students have paused tutoring over financial concerns, the business is seeing an overall increase in need as parents look for ways to support children studying at home. As a result, A Team Tuition is onboarding new tutors to support more families and digitising more of its resources. Some of these resources, like lesson plans, will be made available to tutors using Salesforce Knowledge within Community Cloud.
“Our tutors are more productive and reporting more focused engagement from students, so we know the model is working and we will continue to grow to meet demand,” said McEvoy.