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Built into Service Cloud, an agentic assistant summarises customer history and surfaces technical guidance so reps spend less time searching.
Technicians arrive ready with Agentforce
Agentic field assistance analyses work orders, predicts likely issues, and provides conversational troubleshooting before and during every repair.
If we can resolve an issue immediately through Agentforce – without the customer having to take time off work or wait for a technician to visit – that’s a premium experience
Marisa LioiCRM Operations Manager, Fisher & Paykel
Why Fisher & Paykel Partnered with Salesforce
Fisher & Paykel debunks the myth of "perfect data readiness" by getting started directly in real workflows to identify gaps and iterate rapidly. Rudi breaks down the critical difference between consumer AI and enterprise-grade agentic stacks, highlighting why guardrails, reasoning engines, and platform trust are essential for long-term ROI. It’s how Fisher & Paykel moved from initial setup to building and deploying trusted AI agents in just weeks.
About the company
Fisher & Paykel designs premium home appliances that bring innovative cooking, cooling, and laundry solutions to homes worldwide.
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