Vision Australia lowers costs as it scales support for the blind and low vision
Vision Australia exists to help those who are blind and low vision to live the lives they choose. Whether they desire lifelong learning or want to work alongside their peers, Vision Australia is there to provide advocacy and support. Its clients today include more than 27,500 people of all ages and circumstances and supporting each one requires a 1:1 approach.
“We’re there to advocate for our clients and help them to participate in their communities in a more meaningful way,” said Damien McCormack, Strategic Program Manager at Vision Australia. “With Salesforce, we can tailor our support to help each individual to live the life they choose.”
From legacy systems to the cloud
“As we looked to the future and started to prepare for reform to the National Disability Insurance Scheme (NDIS), we needed a single source of truth about our clients and the ability to scale. With Salesforce, we could address both of those needs and move away from our legacy IT.”
Responding to reform
NDIS reform presents a significant change for not-for-profits like Vision Australia. The era of block funding from the government is drawing to an end. Instead, funding will go directly to clients who will be able to choose where they purchase their support.
Vision Australia’s digital transformation is helping it manage through the complexities of this new world and maintain preference amongst its client base. For starters, frontline support staff can access Salesforce from anywhere to gain insight into client needs and provide personalised support. Skedulo from the Salesforce AppExchange helps them to track their time and appointments, and be more productive in the field.
Salesforce is also easily accessible to the 15% of its workforce who are visually impaired. Using Job Access With Speech (JAWS) screen readers, they can navigate Salesforce and find the information they need. The integration was handled by Vision Australia’s digital access services team which works with commercial clients to ensure accessibility for those who are blind or low vision.
Smarter lead management
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