During the COVID-19 pandemic, the Xero Central community has served as a gateway to news and other resources to help customers and partners manage through the crisis. This includes information to help them access government stimulus packages and maintain business continuity.
The sheer amount of information from the government can be overwhelming for small business owners, so Xero has been working with departments like the Inland Revenue Department to demystify this and provide clarity on what’s important. This is especially valuable for business owners who need the right information to make challenging decisions.
Recognising that many small businesses may be struggling with cash flow and cannot invest in new services or advice, Xero is also publishing articles and webinars on topics like working from home, security, and wellbeing.
Some of these resources, particularly those related to wellbeing and resilience, were created for employees first and Xero has taken the philosophy to take everything that is relevant and share with customers too. In this way, Xero Central has become a trusted source of information for small businesses who don’t often have access to help, guidance, and advice in the same way that large businesses do.
“The fact we have this community in place and can publish new tools at the speed of pushing a button, means the way we can support customers is streaks ahead,” said Screen.
Having the right technology and processes in place has also helped Xero move quickly in supporting its team at this time. The company was able to transition 3,000+ employees in 20 offices to remote working and enable them to work effectively and productively from home.