Customers live in a digital-first world, and they now expect more from their financial services providers including trust, transparency, and convenience. As financial services firms adapt to these changing customer expectations, they are also striving to keep up with a growing array of channels, evolving regulations, and disruptive competitors. Hear how financial services trailblazers CBUS and MLC are succeeding in this era of transformation with personalised and connected engagement that grows customer trust and loyalty.
Lucy Stow, Product Owner at Cbus Super Fund
Sarv Girn, Chief Innovation and Transformation Officer, MLC Life Insurance
Kathie Johnson, SVP Industry Marketing, Salesforce
John Moran, AVP Financial Services, Salesforce
Shane Nichols, CEO and Executive Director, Good Return