Frequently asked questions (FAQ)


Event Information

Financial Services Basecamp 2019 will take place on Thursday 25 July, 2019 between 12:00 p.m. and 6:00 p.m.

The event will take place at ZINC Federation Square in Melbourne. ZINC is located at Swanston & Flinders streets.

Visit the ZINC website here

View Maps & Directions

Financial Services Basecamp will be located on the riverfront side of ZINC. There will also be sessions held in the Deakin Edge Auditorium. On event day, we will have plenty of signs and helpful staff to help you navigate both areas.
This event is complimentary (excludes parking).
Your registration includes access to the keynote, breakout sessions, Customer Success Expo and networking reception.
12:00 p.m.
Registration opens
1:00 – 2:00 p.m.
Financial Services Keynote: Unlock Today’s Most Valuable Currency in Financial Services: Customer Trust.
1:50 - 5:00 p.m.
Breakout Sessions and Customer Success Expo
5:00 – 6:00 p.m.
Networking reception
This is a tentative agenda and may be subject to change.
* All sessions are first-come, first-served.
We are currently confirming our exhibitors – if you are interested in sponsorship and exhibiting opportunities please visit
If you are interested in sponsorship and exhibiting opportunities please visit
Stay tuned for more details.


Guests can be dropped off in the Russell Street Extension, near the roundabout and either take the stairs (to the right), or the car park elevator (to the left) to the ground floor. ZINC is on the right hand side at the bottom of the staircase, or to the right once exiting the car park.
Flinders Street Station is the closest train station and is approximately 250 metres from ZINC. Exit the train station at the Swanston Street exit, cross at the pedestrian crossing to the right of the tram stop, and walk down the River Terrace for approximately 200 metres where you will find ZINC on your left. 
Parking is available to the Federation Square carpark with entrances in the Russell Street Extension, or off Batman Avenue.

Food & Beverage

We will be serving afternoon tea with a selection of savoury and sweet snacks, in addition to our networking reception. If you have any dietary requirements, please make that note when you register.
ZINC is located in the heart of Melbourne and within walking distance to many restaurants, pubs and cafes. 

Flights & Accommodation

Melbourne Tullamarine Airport (MEL) is the main international and domestic airport servicing Melbourne. Avalon (AVV) airport is also an option if you are flying Jetstar.
Depending on the time of day, travel time via taxi from Melbourne Tullamarine is approximately 30mins.

Ticket & Registration

You will receive your e-Ticket via email or SMS (provided you opt-in to receive event updates via your mobile during registration) the morning of the event.

Having your e-Ticket showing on your mobile device upon arrival at the venue will allow for a speedy entry. If you do not have it available or did not receive it, you will still be able to check-in.

Please check your SPAM mailbox. If you are still unable to locate your e-Ticket you can use the email address you registered with to collect your badge.
Please email if you would like to change or cancel your registration.


Please submit your request by Thursday 11 June 2019. Requests are honoured to the maximum extent possible.
Please add in your accessibility requirements to the online registration form or email
Yes, ZINC car park provides accessible car park spaces.
Yes, guide dogs and other registered assistance dogs are welcome in all areas of the venue.
There are power outlets located throughout the venue. Feel free to charge wherever and when needed.

Yes. Priority seating is available in our keynote and breakout rooms. You can request this service and others when registering for Financial Services Basecamp by indicating that you have accessibility requirements. If you require reserved seating in the larger keynotes, please plan to arrive 30 minutes before the keynote begins.


You can request an auxiliary aid or AUSLAN sign interpreter when registering for Financial Services Basecamp by indicating that you have accessibility requirements.

Code of Conduct

We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.

Our code of conduct outlines our expectations for participant behaviour, as well as the consequences for unacceptable behaviour.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realise a safe and positive conference experience for everyone.

Still have questions? Contact us and we will get back to you shortly.