Basecamp Melbourne Agenda
Main Room
Businesses need to deliver AI-powered, real-time experiences to meet customer expectations. Join Salesforce along with local trailblazers to see how Salesforce is launching the next evolution of customer engagement across the customer lifecycle to truly deliver a single view of the customer.
Customer Speaker: Monash University
Telstra is Australia’s largest communications company with a network that covers 99% of the population. The Salesforce Customer Success Platform is helping Telstra's Enterprise business transform and connect with its customers in new ways. Join this session to learn how Telstra is using Sales Cloud to sell faster and smarter, how its empowering its teams with AI-powered analytics and building CRM-powered experiences faster with Community Cloud.
Customer Speaker: Mirko Gropp, Digital Enablement Principal, Telstra Enterprise.
Theatre 1 Sessions
Theatre 2 Sessions
Success Cloud Sessions
Adoption Theatre Sessions
Learn how the Victorian Legal Admissions Board transformed the process of application for admission as a lawyer in Victoria. A centuries old paper based system was revolutionised with a Salesforce platform and community portal. Increased accessibility allowed for a system that shortened the application from two months to a matter of, at times, days. Hear about the pros and cons of their journey along with their recent transition to Lightning and Einstein.
Customer Speaker: Maria Di Palma, Senior Advisor, VLAB
The “Reimagined” Podium platform has transformed the Australian Mortgage Broker industry by leveraging the Salesforce Partner and Customer community products to deliver a world class experience for our Brokers, who represent 30% of the Australian mortgage broker market. Over an 18 month period, the Podium team have tackled one of the most complex Salesforce implementations globally, successfully managing to consolidate 2,800 Sales Cloud instances into 1 Partner Community instance. This transition has not only simplified and de-risked NAB’s technology environment by reducing complexity and customisations by leveraging Salesforce native capabilities, but has delivered a world class experience for our brokers with a human centred design approach for the user interface which has enabled our Brokers to grow revenue and reduce operating costs.
Customer Speaker: Stam Gonopoulos - Head of Technology, Broker Aggregation, BET, National Australia Bank