Frequently asked questions (FAQ)

Event Information

Connections to You 2019 will take place on Friday, 27 September 2019, between 9:00 a.m. and 5:00 p.m.

Connections To You 2019 will take place at the International Convention Centre, Sydney. Follow signs to the Darling Harbour Theatre.

The address for ICC is ICC Sydney, 14 Darling Drive, Sydney, NSW 2000. T: +61 2 9215 7100.

See getting there for further information on your available options.
The event is complimentary.
Your registration includes access to the keynote, breakout sessions, Customer Success Expo and networking reception.

If you are interested in sponsorship and exhibiting opportunities please email

Stay tuned for more information on who will be featured in our Customer Success Expo.

Cloakroom facilities will be provided prior to security and check-in on the Event Deck (Level 4). Those entering from the Convention Centre are welcome to use the ICC Cloakroom on the Ground floor.


The best taxi drop off location is the new Iron Wharf Place next to Harbourside Shopping Centre accessed via Darling Drive.

The best taxi pick up locations include the new Iron Wharf Place and Zollner Circuit.

The guide to get to the venue is available here.
ICC Sydney operates two 24 hour car parking stations with a total of 826 parking spaces including 12 disabled parking bays, 25 motorcycle parking spaces, 50 bicycle racks and 20 electric car charge spaces. Full information and rates available here.
Please check back closer to the event.

Food & Beverage

Morning tea, lunch and afternoon tea will be served. And at the end of the event, networking drinks and canapés will be provided.
Should you have any special dietary needs, please include details when you register, or contact us with your requests.
There are a wide variety of outlets in and around ICC Sydney. See for further information.

Flights & Accommodation

While there are no specified hotels for Connections to You, there are plenty of options in the area including Sofitel Sydney Darling Harbour, Novotel Sydney Darling Harbour, Ibis Sydney Darling Harbour, and more. You can find a full list here.
International and domestic flights will arrive and depart from Sydney Kingsford Smith Airport (IATA: SYD).
Depending on the time of day, travel time via taxi from Sydney Airport is approximately 30 minutes.

Ticket & Registration

You will receive your e-Ticket via email or SMS  (provided you opt-in to receive event updates via your mobile during registration) the morning of the event.

Having your e-Ticket showing on your mobile device upon arrival at the venue will allow for a speedy entry. If you do not have it available or did not receive it you will still be able to check-in.

Please check your SPAM mailbox. If you are still unable to locate your e-Ticket you can use the email address you registered with to collect your badge on the day.
Please email if you would like to change or cancel your registration.


Please add in your accessibility requirements to the online registration form or email
Yes, accessible parking is provided at the venue.
Yes, guide dogs and other registered assistance dogs are welcome in all areas.
Please state this in your registration form or email :
  • Equitable and step-free access to every entertainment, exhibition and conference areas
  • Accessibility ramps
  • Designated drop off points
  • Wheelchair seating with adjacent carer seat is available in all theatre venues
  • Clear and intuitive circulation to key areas
  • Lowered counters at key retail and service points
  • Accessible pedestrian linkages to light rail and taxis
  • Accessible car parking spaces
  • Lift access from car parks
  • Spacious passenger lifts for patrons
  • Wheelchair-accessible baby change facilities
  • Centrally located changing places facility
  • Wheelchair and ambulant accessible restroom facilities for patrons
  • Guide dogs and other registered assistance dogs are welcome in all areas

The venue complies with regulations and laws governing accessibility and the rights of persons with disabilities. For further information, click here.

Still have questions? Contact us and we will get back to you shortly.