2017 Australian Service Excellence Awards
Breakfast Panel

2017 Australian Service Excellence Awards
Breakfast Panel
  • Wednesday, November 22, 2017
  • Zinc Federation Square
  • Melbourne, Australia

Details

Co-hosted by Salesforce and the Customer Service Institute of Australia (CSIA), come along to this informative breakfast event to hear from organisational and individual winners and finalists of the 2017 Australian Service Excellence Awards.

Hear from them about their approach to best practice customer service. The panel discussion will cover:

  • How their organisation has implemented a top-down approach to customer-centricity and their role in making it a success
  • Best practice customer services initiatives that improve the customer experience
  • Key challenges to tackling change and how they’ve addressed this
  • Advice and learnings from successful attempts to improve service delivery within their organisation

Confirmed Panelists:
MELBOURNE CRICKET CLUB
Donna Price (General Manager People and Culture)

CITY OF CASEY
Mike Whittaker (Manager Customer Service)

STRYKER
Bridget Ayris (CRM Program and Clinical Research Manager)

AMP CAPITAL
Thomas McIntrye (Concierge Services Manager)

Who should attend?
This event is suited to customer experience professionals, managers and business leaders who want to learn more about innovative ways to implement customer excellence within their organisation.

When:
Wednesday, 22 November 2017
8:15 a.m. – 10:00 a.m.

Venue:
Zinc Federation Square - Studio 2
Swanston St & Flinders Street, Melbourne
Map & Directions

Places are limited so secure your spot today!

Co-hosted:

Co-hosted

Agenda

 

8:15 a.m. Registration & Networking
8:45 a.m. Introduction - Salesforce & CSIA
9:00 a.m. Panel discussion
9:30 a.m. Audience Q & A
10:00 a.m. Close

Registration

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