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CSIA Awards 2018 Breakfast Panel

CSIA Awards 2018 Breakfast Panel
  • Tuesday, December 4, 2018
  • The Mint
  • Sydney, Australia

 

Registration

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Details

Celebrating Customer Service Excellence

Co-hosted by Salesforce and the Customer Service Institute of Australia (CSIA), come along to this informative breakfast event to hear from organisation and individual winners and finalists of the 2018 Australian Service Excellence Awards.

Hear their approach to best practice customer service initiatives. The panel discussion will cover:

  • How their organisation has implemented a top-down approach to customer-centricity and their role in making it a success
  • Best practice customer services initiatives that improve the customer experience
  • Key challenges to tackling change and how they’ve addressed this
  • Advice and learnings from successful attempts to improve service delivery within their organisation

Additionally, network with your peers and industry experts over breakfast. Together we'll find new ways to invigorate the service industry through revolutionary customer experiences.

Who should attend?
This event is suited to customer experience professionals, managers and business leaders who want to learn more about innovative ways to implement customer excellence within their organisation.


When:
Tuesday, 4 December 2018
8:00 a.m. – 10:00 a.m.

Venue:
The Mint
10 Macquarie St, Sydney
Map & Directions

Places are limited and we are expecting a full house, so secure your spot and register now!

Agenda

8:00 a.m. Registration & Networking
8:20 a.m. Introduction
8:30 a.m. Breakfast Served
9:00 a.m. Customer Trailblazer Panel and Q&A
10:00 a.m. Close