2017 Australian Service Excellence Awards
Breakfast Panel

2017 Australian Service Excellence Awards
Breakfast Panel
  • Tuesday, November 21, 2017
  • The Establishment Room III
  • Sydney, Australia

Details

Co-hosted by Salesforce and the Customer Service Institute of Australia (CSIA), come along to this informative breakfast event to hear from organisational and individual winners and finalists of the 2017 Australian Service Excellence Awards.

Hear from them about their approach to best practice customer service. The panel discussion will cover:

  • How their organisation has implemented a top-down approach to customer-centricity and their role in making it a success
  • Best practice customer services initiatives that improve the customer experience
  • Key challenges to tackling change and how they’ve addressed this
  • Advice and learnings from successful attempts to improve service delivery within their organisation

Confirmed Panelists:
SYDNEY WATER
Nicole McCarthy (Manager of Contact Centre)

AMERICAN EXPRESS
Kelly Marr (Manager - Value Generation - Operations)

AMP CAPITAL
Anthony Saunders (National Customer Experience Manager)

STRYKER
James Doyle (Director Customer Experience)

Who should attend?
This event is suited to customer experience professionals, managers and business leaders who want to learn more about innovative ways to implement customer excellence within their organisation.

When:
Tuesday, 21 November 2017
8:15 a.m. – 10:00 a.m.

Venue:
Establishment III
Level 3, Establishment
252 George Street, Sydney
Map & Directions

Places are limited so secure your spot today!

Co-hosted:

Co-hosted

Agenda

 

8:15 a.m. Registration & Networking
8:45 a.m. Introduction - Salesforce & CSIA
9:00 a.m. Panel discussion
9:30 a.m. Audience Q & A
10:00 a.m. Close

Registration

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