Skip to main content
 

Salesforce Service Edge Summit

Salesforce Service Edge Summit
  • Wednesday, August 8, 2018
  • Zinc Federation Square
  • Melbourne, Australia

 

Registration

  • *
    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Choose a valid country
  • *
    Enter your state/province
  •     Yes, I would like to receive offers and information from salesforce.com
  •  Please read and agree to Salesforce's privacy statement.  
    I agree to the Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement.
    I agree to the Event Terms of Service and Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the Event Terms of Service and to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering I confirm that I have read and agree to the Event Terms of Service and Privacy Statement
  • *
    *
 
TRUSTe

Details

Calling all Customer Service Leaders to our inaugural Summit.

Please join Salesforce, The Customer Service Institute of Australia (CSIA), customer speakers and your industry peers to take you on a journey to connect with your customers in a whole new way. We'll be featuring conversations with trailblazing innovators who are transforming their businesses through service. You'll be challenged, enlightened and motivated, and you'll leave with lasting peer-to-peer connections and the latest insights ready to turn every customer experience into a lasting engagement

When:
Wednesday, 8 August 2018
8:00 a.m. – 12:00 p.m.

Venue:
ZINC Federation Square
Swanston St & Flinders Street
Melbourne
Map & Directions

Register now for this free event. Seats are limited, so don’t miss out.

View Event Details

 

Agenda


Session Agenda

8:00 a.m. Registration & Breakfast / Networking
8:30 a.m. Keynote: How Employee Experience Drives Superior Customer Experience

Featuring:
Renata Nowak, Human Resources Business Partner Asia Pacific, Stryker
Elizabeth Rouse-Bourke, Finance and Projects
Manager, batyr
Jeremy Larkins, Sales Director, CSIA
Edweena Stratton, Vice President Employee Success, Asia Pacific, Salesforce
10:00 a.m. Morning Tea Break / Networking
10:30 a.m. Transform Customer Experiences with an End-to-End Connected Organisation

Featuring:
Jason Reid, Head of Technology - Customer,
Australia Post

Hillary Hicks, Digital Service Owner - Energy Supply & Operations, Origin
Nicole Ervin, Business Systems Manager, EnerSys
11:30 a.m. The Rise and Rise of Artificial Intelligence. How to Develop a Winning Strategy for Customers and Employees

Featuring:
Tomer Garzberg, Founder and CEO, GRONADE
12:00 p.m. Close

* Agenda subject to change, not all speakers may be available in all locations