Suncorp CIO on leading digital transformation at scale
This insightful conversation with Craig Lauchlan and Leandro Perez also dives into Suncorp’s dramatic shift from 30-year-old "green screens" to Agentic AI, revealing how they utilised a "single pane of glass" to slash a backlog of 24,000 items to just 600 and why the true key to transformation success lies in managing your team’s energy like a marathon runner.
Craig Lauchlan is the Chief Information Officer and Executive General Manager Technology at Suncorp New Zealand, bringing extensive experience from senior leadership roles at Bank of New Zealand, Commonwealth Bank of Australia, and NAB. A proponent of servant leadership, Craig focuses on leveraging technology to simplify complex environments and empower teams to deliver exceptional customer outcomes. He is a strong advocate for viewing regulatory frameworks as positive drivers for customer protection and believes in the power of clear, purpose-led digital transformation.