As the 4th industrial revolution ushers in a new era of customer experience innovation, the role of your employees who influence these experiences need to evolve as well. Hear case studies from leading local and international Service Cloud customers about applications of service technology and join Trailblazers from the top 2 Best Places to Work in Australia, Stryker and Salesforce, as well as your roundtable peers to discuss how to transform people, process and culture to drive superior customer experiences.
Erin Cramlet, Senior Director of Human Resources SSP and APAC Medical, Stryker
Elizabeth Rouse-Bourke, Finance and Projects Manager, batyr
Anouche Newman, Chief Executive Officer, CSIA
Edweena Stratton, Vice President Employee Success, Asia Pacific, Salesforce
Every digital transformation begins and ends with a customer. Those customers are demanding connected experiences across digital channels, in-store, or when talking to sales or service representatives. Learn more about how Australia Post have connected on one platform and transformed both their customer and employee experiences. Hear from Origin Energy and EnerSys around how they are elevating the mobile workforce and on-site service.
Jason Reid, Head of Technology - Customer, Australia Post
Hillary Hicks, Digital Service Owner - Energy Supply & Operations, Origin
Nicole Ervin, Business Systems Manager, EnerSys
Artificial Intelligence is shifting the way we engage and work. During this session you will hear from Trailblazers who are elevating Customer and Employee Experiences using the power of AI. Whilst you may not have determined the role AI will have on your company's customer service road map, be prepared for an interactive table discussion on your ideas, hopes or concerns about AI and the impact it will have on your organisation, and walk away with actionable insights and next steps.
Tomer Garzberg, Founder and CEO, GRONADE