World Tour Sydney

Trail Guides

We've created Trail Guides specific to your role and industry to ensure you get the most out of your experience at World Tour Sydney. Walk away feeling inspired and invigorated with new ways to transform your customer experiences with the world's trusted #1 AI CRM through expert insights and business solutions tailored to you.

Trail Guides by Industry

Financial Services

Discover how to empower your customers’ financial success and go from a service provider to a trusted partner on a single platform. Strengthen relationships with personalised experiences powered by CRM + AI + Data + Trust.

Retail and Consumer Goods

Learn new ways to lower costs while fostering loyalty. Discover how to unite teams around shoppers to enhance engagement, commerce experiences, and service consistency with Customer 360.

Healthcare

Learn how to elevate patient relationships and drive medical innovation. Uncover insights on succeeding with the world’s #1 CRM reimagined for healthcare.

Utilities and Energy

Get ready to lead the energy transition. Learn how to streamline operations, reduce costs, and capture growth opportunities with CRM + AI + Data + Trust.

Trail Guides by Buyer Role

Sales

Discover how to accelerate growth and use smarter selling techniques with the #1 AI CRM. Uncover how to empower your Sales teams with data and trusted AI to enhance buyer engagement, boost seller productivity, close deals faster and grow revenue.

Service

Find ways to transform how your service teams deliver value across every customer touchpoint. Learn how to grow customer lifetime value, reduce costs, and maximise efficiency - with trusted AI.

Marketing and Commerce

Learn how to leverage every marketing moment. Explore understanding your customers through unified profiles and personalised offers across channels using AI. Learn how to build lasting relationships that drive business growth.

IT

Explore delivering innovation with AI-driven apps and workflows. Find out how to connect, harmonise and analyse your data for global scalability while ensuring security and compliance.

Small Business

Be inspired with exciting new ways to find, win and retain customers, fostering growth for your small business and cultivating lifelong customer relationships.

Trail Guides by Solution

Artificial Intelligence

Discover how to leverage our AI with your customer data for customisable, predictive, and generative AI experiences to meet all your business needs securely. Explore integrating conversational AI to any workflow, user, department, and industry with Einstein.

MuleSoft

Learn how to securely connect data, systems, and AI models to automate tasks and processes across platforms, including legacy systems. Discover how you can empower developers and business users with efficient building tools like clicks, code, and AI-powered natural language prompts.

Platform

Explore new ways to securely connect data, systems, and AI models to automate tasks and processes across platforms, including legacy systems. Learn how you can empower developers and business users with efficient building tools like clicks, code, and AI-powered natural language prompts.

Tableau and Analytics

Be inspired by how Tableau offers analytics solutions with products and solutions for every use case and all users to make data-informed decisions powered by AI to bring insights into your workflow.

Slack

Get ready to uncover howSlack streamlines collaboration, bringing systems, knowledge, and people together. Learn how to enhance productivity, accelerate processes and achieve significant results through automation, trusted AI, and transparent teamwork.

Astro showcasing Salesforce Plus

Stream World Tour Sydney on Salesforce+

Catch the sessions, demos and AI innovation for free, wherever you are. Only on Salesforce+.