Frequently asked questions (FAQ)


Event Information

Salesforce World Tour 2019 will take place on Wednesday 6 March, 2019 between 8:00 a.m. and 6:00 p.m.

Salesforce World Tour 2019, including all keynote, registration and breakout activities, will take place at the International Convention Centre, Sydney.

ICC Sydney, 14 Darling Drive, Sydney, NSW 2000. T: +61 2 9215 7100.
Directions via Google Maps:, or visit Getting to ICC Sydney for more information.

World Tour will take place on Levels 1 to 4 of the Exhibition Centre. There will be signage throughout the venue to help you navigate Salesforce World Tour 2019.
This event is complimentary (excludes parking).
Your registration includes access to the keynote, breakout sessions, Customer Success Expo and networking party.

This year’s keynote promises to be a showstopper. Hear host Bret Taylor, Salesforce President, Chief Product Officer, and Quip Co-Founder, highlight how world-class global and Australian brands are transforming the way they connect with their customers with the latest in Salesforce technology off the back of Dreamforce.

More details coming soon!

8:00 - 9:30
Registration, Breakout Sessions and Customer Success Expo
9:30 - 11:00
World Tour Keynote
11:00 - 17:00
Breakout Sessions and Customer Success Expo
17:00 – 18:00
Networking reception and Customer Success Expo
This is a tentative agenda and may be subject to change.
* All sessions are first-come, first-served.
We are currently confirming our exhibitors – if you are interested in sponsorship and exhibiting opportunities please visit
If you are interested in sponsorship and exhibiting opportunities please visit
Cloakroom facilities will be provided prior to security and check-in on the Event Deck (Level 4). Those entering from the Convention Centre are welcome to use the ICC Cloakroom on the Ground floor.

While we hold regular events in other cities in the Asia Pacific region, Salesforce World Tour will only be held in Sydney in 2019. This is the learning event of the year and we guarantee you won’t want to miss it!

Check out our Events page to see other events across all of Asia Pacific.

Admission to breakouts and theatre sessions is first-come, first seated. Building your agenda in the mobile app does not reserve you a seat. We advise you to arrive early to ensure you get the sessions you really want.
To ensure your safety, the ICC enforces strict rules around bag restrictions and prohibited items. Please see the full list here.


The best taxi drop off and pick up locations include the new Iron Wharf Place next to Harbourside Shopping Centre and Zollner Circuit on the Southern end of ICC Sydney Theatre, both accessed via Darling Drive.
The guide to get to the venue is available here.There are several public transport options, including Sydney Light Rail, train, bus, ferry and water taxi.
ICC Sydney will operate two 24 hour car parking stations with a total of 826 parking spaces including 12 disabled parking bays, 25 motorcycle parking spaces, 50 bicycle racks and 20 electric car charge spaces. Full information and rates available here.

Food & Beverage

  • Tea, coffee and light breakfast items will be served on arrival. Lunch will be available in the Customer Success Expo following the keynote. Afternoon tea will also be served.
  • And at the end of the event, networking drinks and canapés will be provided.
  • Should you have any special dietary needs, please include details when you register, or contact us with your requests.
There are a wide variety of outlets in and around ICC Sydney. See for further information.

Flights & Accommodation

Here’s a guide to the closest hotels to the ICC Sydney. Please check back here for special hotel rates closer to the event.
International and domestic flights will arrive and depart from Sydney Kingsford Smith Airport (IATA: SYD).
Depending on the time of day, travel time via taxi from Sydney Airport is approximately 30mins.

Ticket & Registration

You will receive your e-Ticket via email or SMS (provided you opt-in to receive event updates via your mobile during registration) the morning of the event.

Having your e-Ticket showing on your mobile device upon arrival at the venue will allow for a speedy entry. If you do not have it available or did not receive it, you will still be able to check-in.

Please check your SPAM mailbox. If you are still unable to locate your e-Ticket you can use the email address you registered with to collect your badge.
Please email if you would like to change or cancel your registration.


Please submit your request by Friday 1 March 2019. Requests are honoured to the maximum extent possible.
Yes, the International Convention Centre in Sydney provides accessible car park spaces.
Yes, guide dogs and other registered assistance dogs are welcome in all areas of the venue.
There are power outlets located throughout the venue, International Convention Centre Sydney. Feel free to charge wherever and when needed.

Yes. Priority seating is available in our keynote and breakout rooms. You can request this service and others when registering for World Tour Sydney by indicating that you have accessibility requirements. If you require reserved seating in the larger keynotes, please plan to arrive 30 minutes before the keynote begins.


You can request an auxiliary aid or AUSLAN sign interpreter when registering for World Tour Sydney by indicating that you have accessibility requirements.
Abilityforce volunteers will be available throughout the International Convention Centre Sydney, and will be happy to help you navigate to your destination.
We will have a lower height table at registration. You can request this service and others when registering for World Tour Sydney by indicating that you have accessibility requirements.
Yes, there will be rest stops strategically placed throughout the International Convention Centre Sydney. Priority is given to individuals with disabilities, and this will be indicated on the signage.

The venue complies with regulations and laws governing accessibility and the rights of persons with disabilities. Some of the venue’s accessibility features include:


  • Equitable and step-free access to every entertainment, exhibition and conference areas
  • Accessibility ramps
  • Designated drop off points
  • Wheelchair seating with adjacent carer seat is available in all theatre venues
  • Clear and intuitive circulation to key areas
  • Lowered counters at key retail and service points
  • Accessible pedestrian linkages to light rail and taxis
  • Accessible car parking spaces
  • Lift access from car parks
  • Spacious passenger lifts for patrons
  • Wheelchair-accessible baby change facilities
  • Centrally located changing places facility
  • Wheelchair and ambulant accessible restroom facilities for patrons
  • Guide dogs and other registered assistance dogs are welcome in all areas

For more information regarding ICC Sydney’s accessible venue or if there are any specialised requirements you wish to discuss with ICC Sydney, please contact or visit

You can request accessibility accommodations and/or services when you register, or email or phone reception on 1800 667 638. A representative will contact you to discuss your needs and make sure your experience on site is enjoyable.
Volunteers wearing Abilityforce t-shirts will be onsite and able to assist with any accessibility requests. Event and International Convention Centre Sydney staff will also be able to answer accessibility questions and can direct you to an Abilityforce volunteer. Support is also available through the help feature of the World Tour event app and at the Concierge Desk and Abilityforce booth in the expo area onsite.

Code of Conduct

We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.

Our code of conduct outlines our expectations for participant behaviour, as well as the consequences for unacceptable behaviour.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realise a safe and positive conference experience for everyone.

Still have questions? Contact us and we will get back to you shortly.


It’s our priority to ensure a safe environment for everyone attending World Tour. As such, we’re implementing security scanning measures for attendees, including X-ray bag checks and metal detectors. Small and large suitcases are not permitted into the event, but cloakroom facilities will be available adjacent to the main registration area.

For detailed information on prohibited items, please see