Celeste is an actress, writer, comedian and internet sensation known for her quick wit, honesty and humour.

Hailed as the “Australian Queen of Comedy”, Celeste’s original celebrity parody Instagram account has attracted over 5.3 million followers including Reese Witherspoon, Amy Schumer, Chelsea Handler, Cindy Crawford and Tom Ford with her posts regularly shared by Kim Kardashian! Celeste won the ‘Funniest Lady on Instagram’ Award 2017 on WhoHaha.com; a digital platform co-founded by actor, director, producer, Elizabeth Banks which showcases women in comedy around the world.

An MICF Raw Comedy state finalist for her sold out Sydney Comedy and Fringe Festivals shows in 2015, Celeste’s one woman show; Celeste Barber Challenge Accepted! Premiered in Sydney in June 2017 and has gone on to sell out seasons throughout the US. Celeste Barber Challenge Accepted! Heads back to the US and debuts in the UK in 2019.

Celeste’s book; Challenge Accepted! Was released in Australia in September 2018, and is due for US release in 2019.

Her many guest appearances include New York based HARRY!: with Harry Connick Jr, The Project, The Today Show, The Morning Show along with coverage from national and international media outlets and radio networks. Huffington Post, Time.com, People.com, The Daily Mail, and Today, just to name a few.

Celeste’s comedy series #CelesteChallengeAccepted premiered in 2017 on ABC iView. Celeste also appears in the award winning ABC/Netflix series The Let Down as the straight shooting, no frills confident mum; Barb. She will be reprising her role in the highly anticipated 2nd series.

 

Session:
3:00 - 3:40 p.m. - What do Women Want? (...start by ditching that question)
Level 4, Keynote Room

 
 
 
 

Nicky Briger has spent the last two decades at the helm of some of Australia’s most well-known magazine titles. Since 2015, she has been editor of Marie Claire magazine – the nation’s number one-selling fashion title and one of the country’s fastest-growing digital brands.

Nicky began her career in journalism in 1988 at News Limited working as a reporter on The Sunday Telegraph, The Daily Telegraph and The Australian. She has spent the past 25+ years honing her passion for storytelling across many high-profile daily, weekly and monthly publications - including seven years editing celebrity title WHO magazine, and 4 years in command of style-bible, InStyle.

Her editorship of Marie Claire has seen her come full circle, returning to the magazine that she helped launch back in 1995. Relishing the role, she is passionate about staying true to the Marie Claire brand values of style and substance, and eager to continue working to empower and inspire women to act as champions for change.

 

Session:
3:00 - 3:40 p.m. - What do Women Want? (...start by ditching that question)
Level 4, Keynote Room

 
 
 
 

As President and Chief Product Officer, Bret Taylor leads Salesforce’s global product vision, design and development, and go-to-market strategy. A respected software engineer and executive with an impressive history of building widely used and loved products, Bret was most recently the co-founder and CEO of Quip, the innovative collaboration platform Salesforce acquired in 2016. Prior to founding Quip, Bret served as the Chief Technology Officer of Facebook and saw the company through its successful IPO in 2012. Credited with the invention of the “Like” button, Bret joined Facebook in 2009 after it acquired his social networking company, FriendFeed. Prior to FriendFeed, Bret started his career at Google, where he co-created Google Maps.

Bret is a member of Twitter's board of directors. He graduated from Stanford University in 2003 with a B.S. and M.S. in Computer Science and now lives in the Bay Area.

 

Session:
10:00 - 11:10 a.m. - Opening Keynote: A Celebration of Trailblazers
Level 4, Keynote Room

 
 
 
 

As one of Australia’s most prominent entrepreneurs, Naomi Simson is known as the founder of online experience retailer RedBalloon and the co-founder of the Big Red Group, which houses a number of brands including Adrenaline, Albert AI (Marketics) and Redii.com – all with the purpose of shifting the way people experience life. The group now serves an experience every minute, and turns over more than $100m.

Naomi is a passionate supporter of Australian business, a prolific blogger and business commentator, best-selling author and much sought-after keynote speaker. She has appeared as the #RedShark in four seasons of Australia’s Shark Tank.

 

Session:
1:00 - 1:40 p.m. - Guest Panel: Top Secrets for Driving a High Growth Organisation
Level 1, Breakout D

 
 
 
 

Dr Matt Beard is a husband, dad and a moral philosopher with an academic background in applied and military ethics. He is a Fellow at The Ethics Centre and co-author of Ethical By Design: Principles for Good Technology. Matt's academic research has focused on military ethics, including the ethics of military technology. He has also published academic pieces on torture, cyberwar, medical ethics, weaponising space, sacrifice and the psychological impacts of war on veterans. He appears regularly in print, radio and TV discussing ethical issues from vampires to anti-vaccination.

In 2016, Matt won the Australasian Association of Philosophy prize for media engagement, recognising his “prolific contribution to public philosophy.” Matt is a columnist with the ABC and New Philosopher magazine and the resident philosopher for the kids ethics podcast Short & Curly. His book, The Short & Curly Guide to Life, co-authored with Kyla Slaven, has just been published by Penguin Random House.

 

Session:
2:00 - 2:30 p.m. - The Intersection of Ethics and Technology
Level 3, Room 3.1, 3.2

 
 
 
 

Tiffani Bova is the global customer growth and innovation evangelist at Salesforce, where as an industry thought leader, she watches overall market trends to uncover best practices on how to improve sales performance and enhance the overall customer experience.

Bova has extensive knowledge of go-to-market, sales and channel strategies. Prior to Salesforce, she spent 10 years at Gartner as a vice president, distinguished analyst and research fellow, covering sales transformation and indirect channel innovation. Over the past decade, she has worked with hundreds of technology companies to develop highly effective growth strategies and innovative go-to-market models. She won the Gartner Thought Leadership Award for her comprehensive body of work on the Future of Sales and has delivered more than 200 keynote presentations around the globe to over 250,000 people on sales transformation and business model innovation.

Before her time at Gartner, Bova spent 15 years in various sales and leadership positions, managing both start-up and Fortune 500 sales organisations, and she still considers herself a ‘recovering seller.’
Bova has been published in Forbes, Harvard Business Review and The Huffington Post. She was named one of the 50 Most Powerful and Influential Women in California in 2014 by the National Diversity Council, as well as Inc. Magazine’s 37 Sales Experts You Need to Follow on Twitter. Bova is a graduate of Arizona State University and The Executive Program at Wharton School of Business at the University of Pennsylvania.

 

Session:
1:00 - 1:40 p.m. - Guest Panel: Top Secrets for Driving a High Growth Organisation
Level 1, Breakout D

 
 
 
 

Sarah is an innovative marketer and product leader with a tenured career spanning large enterprises to scrappy startups. She specialises in bringing emerging technologies and trends to market and has a unique blend of technical expertise and business acumen. Sarah is passionate about democratising technology and making learning accessible, empowering everyone to pursue successful careers in technology. She strives to make a difference, to learn something new every day and is proud to work with a team of the best and the brightest.

 

Session:
12:00 - 12:40 p.m. - myTrailhead & Trailhead: Drive Learning and Enablement at Your Company
Level 1, Breakout E

 
 
 
 

Dominic Hatfield is the Chief Information Officer for News Corp Australia and is responsible for delivery of technology strategy, systems and information security across the organisation. Since joining the company in 2015, Dominic has been instrumental in transforming the technology operating model through aligning technology strategy with business strategy, overhauling delivery capability, streamlining platforms, optimising operations and positioning technology as a trusted business partner.

Dominic has more than 25 years of experience in the IT industry and an established track record of delivering transformation change programs across complex environments. A proven and accomplished leader, prior to joining News, Dominic was General Manager IT at David Jones and subsequent to that, held various strategic delivery roles including at Woolworths Limited, Caltex Australia, OPSM Group and Fujitsu Australia.

 

Session:
2:00 - 2:40 p.m. - Sales Cloud Keynote: Five Trends Shaping the Future of Sales (with News Corp Australia)
Level 4, Keynote Room

 
 
 
 

Janet leads Salesforce Innovation for the Modern Star Group and is responsible for maximising the use of Salesforce across the group to increase productivity, efficiency and ROI. Janet works closely with key stakeholders from each business unit to ensure Salesforce is configured optimally for the needs of that department. The objective is to provide a system that is working towards generating a 360 degree view of the customer whilst simplifying and streamlining process internally for the Salesforce users. A key part of the role is staying on top of innovation which involves making sure each Salesforce release is integrated seamlessly and maximised for business needs.

 

Sessions:
1:00 - 1:30pm - Win, Close, and Retain Customers with a Complete CRM Solution
Level 3, Room 3.1, 3.2

1:45 - 2:15pm - How to Complete Projects 37% Faster with Salesforce Quip
Level 1, Breakout G

 
 
 
 

Peter joined the MoneyBrilliant business as Chief Executive Officer in March 2016.

Since that time Peter has grown the business over 700% and introduced a number of innovative and unique features built in anticipation of the introduction of the Consumer Data Right and Open Banking in Australia.

Peter also played a lead role in developing Fintech Australia’s submission to the recent Review into Open Banking in Australia. Prior to MoneyBrilliant Peter was a co-founder, General Manager and Chief Financial Officer of Self Managed Superannuation startup SuperIQ. Peter led the SuperIQ business from initial concept through to it being one of the largest and best performing SMSF administration businesses in Australia. During the time and under Peter’s guidance SuperIQ revolutionised the way that Self Managed Superannuation Funds are established and managed.

Peter has also held a variety of senior executive positions at AMP and prior to AMP was a Director in the management consulting business of PricewaterhouseCoopers.

Peter is a Chartered Accountant, has an MBA from MGSM, Bachelor of Economics from Macquarie University and an Advanced Diploma of Financial Planning from Deakin University.

 

Session:
11:45 a.m. - 12:15 p.m. - Open Banking: Building Trust Through Connected and Intelligent Experiences
Industries Breakout F

 
 
 
 

Leah Pope, CMO at Datorama has a background in successfully delivering software products and services to market, branding and marketing software products, and creating and implementing effective marketing strategies that maximise profits on a global scale. Leah is committed to professional excellence with the capacity to build relationships and positively impact financial results. She’s a creative thinker, who consistently delivers innovative solutions for complex problems.

 

Session:
1:00 - 1:40 p.m. Marketing Cloud Keynote: Intelligent Marketing for the Empowered Consumer
Level 4, Keynote Room

 
 
 
 

Nigel is the GM Customer Success at Xero, leading the award winning Customer Experience, Curriculum and Content teams. His teams present knowledge, enable community collaboration, and provide digital support to the exponentially growing customer base. The team members can be found all over the world with presence in NZ, Australia, the UK and United States enabling Xero to maintain a deep link with customers globally.

 

Sessions:
12:00 - 12:40 p.m. - Customer Success in the New Age of Service
Level 1, Breakout D

2:30 - 3:00 p.m. - Evolving to Digital Self Service with Intelligence
Level 1, Breakout B

 
 
 
 

Jessica Macpherson believes that a shared vision for a better future is a powerful motivator for change. St Kilda Mums, the organisation she founded 10 years ago, makes it possible for people from all walks of life to join in and build a future where we waste less, share more and care for every baby and child.

Jessica was awarded an Order of Australia Medal (OAM) for services to the community and the not-for-profit sector in 2019.

 

Session:
3:15 - 3:45 p.m. -  Salesforce.org Nonprofit Keynote: Become an Impact-First Nonprofit featuring St. Kilda Mums
Industries Breakout F

 
 
 
 

Cameron is the Team Leader of Digital Direct Marketing at Flight Centre Travel Group.
He is passionate about all things digital and data driven, and dedicates his time to developing and improving customer loyalty and lifecycle automation. Cameron has over six years experience in digital and direct marketing across casino loyalty and retail travel industries, and is always looking for new ways to deliver intuitive and automated marketing interactions with customers.

 

Session:
1:45 - 2:15 p.m. - Understand how Flight Centre are Engaging With Their Customers
Level 1, Breakout B

 
 
 
 

Jamie Domenici is the Senior Vice President of Adoption and Marketing at Salesforce, the world’s #1 CRM company. In this role, she is responsible for driving adoption for Salesforce customers. Passionate about the customer experience she uses her marketing, enablement and ops background to drive adoption and bring business value at scale for Salesforce customers.

Jamie has worked at Salesforce for seven years as a senior leader in product and campaign marketing, GTM across products and now drives Customer Success globally. She previously led operations at Ingres Corp., an open-source database company, and OSIsoft, Inc., a real-time performance management software manufacturer. She currently lives in San Francisco.

 

Session:
1:45 - 2:15 p.m. - Customer Success: Learn How to Get More Value From Salesforce
Level 1, Breakout C

 
 
 
 

Cian McLoughlin hails from Dublin, Ireland, but spent much of the past 20 years in Sydney, Australia. With a sales career spanning almost 20 years, including senior management roles in a number of the world’s largest software companies, Cian’s expertise spans all aspects of the sales lifecycle from strategic sales execution, sales training and enablement, channel and alliances management, to Win Loss Analysis programs.

Cian is the founder and CEO of Trinity Perspectives, a sales training and consulting company specialising in Win Loss Analysis and Sales Transformation.

Cian has worked with and advised sales professionals from Brisbane to Bangkok, Christchurch to Cape Town and everywhere in between. Author of the book Rebirth of the Salesman, voted one of the Top 50 Sales Books by Top Sales World for the past three years, and co-author of the Amazon #1 bestseller Secrets for Business Success, Cian is a regular sales and marketing commentator in the mainstream media. His monthly sales blog was recently voted one of the Top 50 Sales Blogs in the world for the fourth year running, by Top Sales World Magazine.

Cian and his team are passionate about changing the perception of the sales industry and helping their clients to prosecute opportunities effectively and with integrity and authenticity.

 

Session:
1:00 - 1:40 p.m. - Guest Panel: Top Secrets for Driving a High Growth Organisation
Level 1, Breakout D

 
 
 
 

Shae Marlow is Head of Consumer Platforms & Operations for Australia’s recently launched world class sports streaming experience, Kayo Sports. Shae leads the direct to consumer service experience, from strategy, CRM platform implementation and optimisation, to contact centre operations. With a blended background of marketing, media, product and technology, Shae’s role is to optimise both service platforms and operations by leveraging an in-house voice of customer program that fosters best in class innovation, delivery and results and expands across the business.

 

Sessions:
2:30 -3:00 p.m. - Evolving to Digital Self Service with Intelligence
Level 1, Breakout B

4:00 - 4:40 p.m. - Einstein Analytics: AI + Analytics for Every Business Process
Level 4, Keynote Room

 
 
 
 

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

 

Session:
1:00 - 1:40 p.m. - Guest Panel: Top Secrets for Driving a High Growth Organisation
Level 1, Breakout D

 
 
 
 

Mase Arakeli is an accomplished banking executive and industry innovation award winner with 15+ years experience and solid track record of achieving strong customer and business outcomes though the ownership of strategic, multi-channel, group transformation programs across organisations such as Westpac, St. George Banking Group, Macquarie Bank, NAB and Lloyds International. Mase is especially passionate about ensuring innovative solutions and a 'Customer First' approach to solving complex customer and business problems: from pioneering Westpac Group's first mobile sales conversation experience, which was awarded the industry innovation award for its radically unique design, through to leading Westpac Group’s first end-to-end digital transformation program (across 17 streams and a team of 180+), a game changer which transformed a cumbersome 5 week process for personal loans into a seamless end-to-end digital experience taking 80% less time for customers and able to all be done via mobile/online.

Mase has a Bachelor's Degree in Computer Science & Business from the University of Technology, Sydney, along with Scrum/CSM and SAFe certifications. Beyond the workplace, Mase is a classically trained pianist and enjoys photography, sports and travel.

 

Session:
1:00 - 1:40 p.m. - Marketing Cloud: Intelligent Marketing For the Empowered Consumer
Keynote Room