
Questions? Call us at 1800 667 638 (AU), 0800 450 064 (NZ).

Listen to Michael Barnes, Vice President & Research Director, Forrester Research, Inc to understand how to:
- Develop a customer engagement strategy that reflects customers’ journeys and expectations
- Leverage existing capabilities and new technologies to reduce customer effort and increase utility
- Increase your brand’s value by delivering personalised services in context – reducing negative effort and increasing positive engagement across channels
This is part of an ongoing webinar series. To find out more about future webinars please visit: https://www.salesforce.com/au/events/
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