Delighting Customers Isn’t Just Marketing - by Salesforce and Forrester

Questions? Call us at 1800 667 638 (AU), 0800 450 064 (NZ).


Listen to Michael Barnes, Vice President & Research Director, Forrester Research, Inc to understand how to: 

  • Develop a customer engagement strategy that reflects customers’ journeys and expectations 
  • Leverage existing capabilities and new technologies to reduce customer effort and increase utility 
  • Increase your brand’s value by delivering personalised services in context – reducing negative effort and increasing positive engagement across channels 

This is part of an ongoing webinar series. To find out more about future webinars please visit:


Watch the Webinar

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