2019 Australian Service Excellence Awards Breakfast

28 November, 2019 | Sydney

Come and learn from the winners and finalists of the 2019 Australian Service Excellence Awards to see what makes them blaze trails in customer service!

Come and hear about (but not limited to):

  • best practise customer experience deployed by these Service Trailblazers
  • the challenges they were faced with, and how they tackled them
  • what they would do differently
The Mint
Gold Melting Room
10 Macquarie St
Sydney NSW 2000
Map & Directions


8:15 a.m. Registration & Networking (breakfast canapes will be served)
8:45 a.m. Introduction - Salesforce & CSIA
9:00 a.m. Panel Discussion
9:30 a.m. Audience Q & A
9:50 a.m. Future of Service presentation, Salesforce
10:00 a.m. Close
Matthew Hargrave
Interim Value Generation Manager, Customer Engagement Network
American Express

Jim Dertouzos
Chief Officer Member Services

Mujde Alatay-Wilson
Customer Service Manager

Mark Fazio
General Manager

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