Great Minds of Service Webinar Series

Come be inspired by Trailblazers transforming Service in their organisations

Check out this webinar series to learn from those blazing trails. Select your attendance via the drop down field when you register.

On Demand – Managing Call Centre Resources in a Changing World

Hear Pepperstone explain their vision for managing Workforce Engagement in a hybrid contact centre. Learn about fast, AI driven call centre demand forecasting and employee capacity planning on every channel (voice, chat, email..).

On Demand – Creating Your Business Case For Change In Service

In a 2021 Total Economic Impact™ study commissioned by Salesforce, Forrester found Service Cloud delivered a 248% return on investment over three years and payback in under 1 year. Learn about this and how ASX is building the case for change in their organisation.

On Demand – An Insider's Guide to the Field Service Playbook

See how teams who adopt connected field service, advanced route mapping, and self-service capabilities improve customer retention. See how Transport NSW is eliminating complicated manual processes and improving customer satisfaction.

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