Calling all customer service leaders to our second annual Service Edge Summit!

Join Salesforce and the Customer Service Institute of Australia (CSIA) for a morning of inspiring and game-changing dialogue with some of the service industry’s most dynamic leaders. There will be conversations with trailblazing innovators who are transforming their businesses through service, from a range of organisations and industries. You will leave this cutting edge event inspired to connect with customers in a whole new way.

17 September 2019
8:00 a.m. - 12:00 p.m.
Eureka Rooms 1 & 2
1 Convention Centre Pl,
South Wharf, Melbourne 
Map & Directions


Registration and Networking
Keynote: The Age of Human-Centric Service
Service Disruptors: How Innovators are Transforming their Industries
Customer Trailblazer Spotlight
How Service Leaders see the Evolving Industry
The Future of Service, including AI and Bots
Wrap up and close
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