Service Edge Summit 2019

28 August, 2019 | Sydney

Calling all customer service leaders to our second annual Service Edge Summit!

Join Salesforce and The Customer Service Institute of Australia (CSIA) for a morning of inspiring and game-changing dialogue with some of the service industry’s most dynamic leaders. There will be conversations with trailblazing innovators who are transforming their businesses through service, from a range of organisations and industries. You will leave this cutting edge event inspired to connect with customers in a whole new way.

28 August 2019
8:00 a.m. - 12:00 p.m.
Ivy Ballroom
320 George Street, Sydney
Map & Directions


Registration and Networking
Keynote: The Age of Human-Centric Service
Service Disruptors: How Innovators are Transforming their Industries
Customer Trailblazer Spotlight
How Service Leaders see the Evolving Industry
The Future of Service, including AI and Bots
Wrap up and close

Thank you for attending the Sydney Service Edge Summit. We look forward to seeing you next year!